In the era of strong technological development, digital transformation (DCT) has become an inevitable trend in most industries. The application of technology in transportation business activities has helped businesses in the province improve operational efficiency, improve service quality and create maximum convenience for customers.
Thanh Hoa has a rich passenger transport network, from public bus routes to taxi services and tourist transport. Many units have invested heavily in digital technology to optimize operations, bringing clear efficiency in both management and customer service. A typical example is Mai Linh Thanh Hoa, one of the taxi companies that has deployed an online car booking application, bringing convenience to passengers. With just a few operations on the phone, customers can quickly find a suitable car without having to call the switchboard as before. Mai Linh's application is not only transparent in providing fares right from the time of booking, but also integrates a modern GPS positioning system. This allows customers to track the vehicle's travel route in real time, while supporting drivers to optimize routes, saving time and fuel. The application also provides diverse payment options such as e-wallets, bank cards or cash, meeting the needs of many different customer groups. With this improvement, Mai Linh Thanh Hoa not only improves customer satisfaction but also significantly reduces operating costs and manages the fleet more effectively.
Public bus services in Thanh Hoa have also made significant progress thanks to digital transformation. The deployment of a route lookup system via website and mobile application has brought great convenience, allowing people to check bus arrival times, suitable bus routes and specific stops. These tools are especially useful for groups of customers who regularly use buses for commuting such as students and workers. Moreover, GPS technology is integrated into the public bus fleet to monitor vehicle routes, ensuring that buses always run on time and strictly follow the published schedule. This not only helps to minimize delays but also builds people's trust in the public transport system. This change has brought significant benefits in terms of operational efficiency, contributing to environmental protection by reducing the use of paper tickets and optimizing travel routes.
As one of the pioneers in the field of passenger transport in Thanh Hoa, Duc Phat International Transport Company (Thanh Hoa City) has made a strong impression thanks to the comprehensive application of digital transformation in business activities. The enterprise has invested heavily in research and implementation of transport management software, customer management software, cargo management software, as well as intelligent operating systems. Thanks to that, most stages in the operating process are digitized, bringing outstanding efficiency in management and business. Through the application of technology, the company can easily identify weaknesses in the operating process such as areas at risk of losing revenue or stages that consume a lot of resources but are not yet effective. From there, the enterprise quickly makes appropriate improvements, helping to increase profits significantly.
Currently, Duc Phat International Transport Company owns more than 80 vehicles serving on key routes such as Thanh Hoa City - Hanoi and Hoang Hoa - Hanoi. Mr. Tran Ngoc Duc, director of the company, said: "The top goal that the company aims for is to bring customers safe and convenient trips, while building a strong brand in the market through improving service quality and promoting digital transformation".
One of the notable improvements at Duc Phat is the application of electronic software to management activities. Customer data, instead of being recorded manually, is now stored and updated on the software system, helping the company to easily monitor and take care of customers more effectively. The communication switchboard has also been converted into a modern integrated hotline system, ensuring quick and professional reception and response to information. In particular, digitalization has effectively supported drivers. Previously, drivers had to memorize each address and street to pick up passengers, now they only need to use the automatic navigation map on their smartphones. This not only reduces work pressure but also increases the accuracy of the route, contributing to improving passenger satisfaction.
In addition, business performance data, including vehicle status, running schedules, and financial performance, are displayed in detail on the software system. This allows management to have a comprehensive view and make timely and accurate operational decisions. The intelligent management and operation system also supports the optimization of resource allocation, such as vehicle dispatch, driver dispatch, and scientific route arrangement. As a result, vehicle waiting time is reduced, labor productivity is increased, and operating costs are optimized.
The application of digital technology in passenger transport has created positive changes, forming new habits for both transport businesses and passengers. For businesses, digital technology helps them reach more customers, increase revenue and optimize operating processes. For people, traveling has become more convenient than ever thanks to modern services. Technology also brings transparency in information about prices, routes and running times, helping passengers easily make choices that suit their needs. Thanks to that, the competitive environment in the passenger transport sector has become more transparent and fair, promoting increasingly improved service quality.
Article and photos: Chi Pham
Source: https://baothanhhoa.vn/ung-dung-chuyen-doi-so-trong-kinh-doanh-van-tai-hanh-khach-231829.htm
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