Talking to Thanh Nien , a representative of Bamboo Airways said that the airline has worked with a partner to rent a charter flight, and can delay or pay later, but for customers who have purchased tickets, the airline still has to ensure the flight schedule for them.
Meanwhile, the Taiwan Tourism Administration said that after negotiations, Taiwan's We Love Tour Company and Winner Vietnam International Travel Co., Ltd. have reached an agreement to ensure that all affected tourists can return to Taiwan despite still owing money for their airfare.
Winner company discussed with Taiwanese tourists about collecting money in Phu Quoc
A total of four charter flights from yesterday to today (February 14) brought home 750 Taiwanese tourists who had arrived in Phu Quoc Island on February 9 and 10. These charter flights also carried 292 We Love Tour tourists whose itineraries were abandoned in Phu Quoc. The 750 tourists were organized by various Taiwanese companies to Phu Quoc on the occasion of the Lunar New Year.
However, the management agency also confirmed that the Taiwanese travel company has not yet paid for the February 14 airfare that they booked for customers with Bamboo Airways.
Earlier, at a negotiation session on Tuesday (February 13) between We Love Tour General Director David Lin and Bamboo Airways Chairman in Taiwan Chang Chih-chia with an intermediary represented by the Taiwan Tourism Quality Assurance Association (TQAA), Lin said the company could not withdraw the payment to Bamboo due to the Lunar New Year holiday, according to Focus Taiwan .
Nearly 300 Taiwanese tourists abandoned in Phu Quoc?
However, the meeting concluded in favor of Taiwanese tourists as Bamboo Airways will fly We Love Tour customers home on humanitarian grounds. Details of the agreement between the Taiwanese travel agency and the Vietnamese airline were not disclosed.
We Love Tour representative affirmed that the company takes full responsibility for the scandal that occurred in Phu Quoc and will fully compensate customers.
Speaking to Taiwanese media, many tourists who participated in the tour program were upset about their experiences. A tourist named Chang said the problems started even before arriving in Vietnam, as their departure flight schedule kept changing.
Today, the 292-person group of tourists were left behind on several different charter flights to return to Taiwan.
Meanwhile, a tourist surnamed Yang revealed that their group did not even have a Taiwanese tour leader to accompany them to Vietnam on the day of departure. Some people intend to sue We Love Tour after the abandonment incident.
Taiwan's tourism authority said it will conduct an investigation to determine whether there was any wrongdoing on the part of We Love Tour. Meanwhile, TQAA will help those affected resolve any financial disputes.
The government added that those negatively affected by the collapse of their Phu Quoc vacation could also seek legal compensation against the Taiwanese travel agency.
Quick view 12:00 on February 14: Taiwanese tourist group abandoned in Phu Quoc
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