Bringing online public services to people and businesses

The event on March 27, 2025, marked an important step forward in promoting digital transformation and improving the efficiency of online public services, supporting people and businesses to have easier access to administrative procedures on digital platforms.

The program was attended by leaders of the State Bank of Vietnam, the Central Party Office, the Government Office, the Hanoi City Party Committee, Departments - Boards - Branches, BIDV, the PVHCC Center and a number of related units.

Over the years, our Party and State have had many policies and guidelines to promote administrative procedure reform, taking people and businesses as the center of service. The development of Public Service Centers helps to simplify procedures, improve management efficiency and especially bring maximum convenience to people and businesses, contributing to creating a transparent administrative system in the capital.

Leaders of BIDV and Hanoi Public Service Center signed a comprehensive cooperation agreement for the period 2025-2030.

The model of deploying Online Public Service Agents is also a strong transformation in the administrative reform process, contributing to improving the quality of service for people and businesses, while promoting digital transformation in the city. This is an important step in implementing Resolution No. 57-NQ/TW dated December 22, 2024 of the Politburo on breakthroughs in science, technology, innovation and national digital transformation and Decision No. 06/QD-TTg of the Prime Minister on approving the Project on developing applications of data on population, identification and electronic authentication to serve national digital transformation in the period of 2022 - 2025, with a vision to 2030. The birth of this model will help Hanoi achieve the goals: "3 non": no boundaries, no intermediaries, no physical objects and "2 no": no administrative doors, no locked procedures.

As a leading financial institution in Vietnam, BIDV always identifies its responsibility in accompanying this process. BIDV is the oldest commercial bank in Vietnam; has the largest scale in the market with total assets of over 2.7 million billion VND; has a widespread network of operations and the largest customer base in Vietnam with 22 million individual customers, 500,000 corporate customers; has solid financial capacity, modern technology platform, high-quality human resources, implementing advanced management models towards sustainable development...

The cooperation agreement between BIDV and PVHCC Center is not only a cooperation model but also demonstrates a shared responsibility in the national digital transformation. This is an important milestone, demonstrating BIDV's strong commitment to accompanying state agencies to improve the quality of public services, contributing to promoting digital government, digital economy and digital society.

Leaders of BIDV Ha Dong Branch and PVHCC Center of Hanoi City signed a cooperation agreement to provide payment services.

Immediately after signing the agreement, BIDV committed to turning 206 BIDV transaction points in Hanoi into online public service agents, acting as agents to guide and support people and businesses in looking up, accessing and using public administrative services on online platforms, and guiding online payment of administrative fees and charges in a safe and convenient manner. At the same time, BIDV will coordinate with the Public Service Center to support businesses in registering for new establishment in the area to create favorable conditions for new businesses to be established, promote a dynamic business environment, and contribute to local economic development. In addition, BIDV will also sponsor Kiosks located at the Public Service Center, and sponsor the production of communication publications to guide people and businesses in performing online public services and the benefits of digital transformation in the process of performing administrative procedures.

Representatives of BIDV and the Hanoi Public Service Center signed a cooperation agreement to deploy an online public service agency model in the city.

The commitment between BIDV and the PVHCC Center aims to build a widespread network of online public service agents, helping people and businesses access public administrative services easily, conveniently and quickly. Thereby promoting digital transformation, aiming to build a digital government, contributing to increasing the rate of administrative procedures performed online, towards the goal of 80% of people using online public services by 2025. The online public service agent model will also help reduce pressure on state administrative agencies, save social resources through transferring some public administrative tasks to businesses. This is also part of the policy of socializing public services in the spirit of Resolution No. 18/NQ-TW dated October 25, 2017 of the 6th Conference of the 12th Party Central Committee, helping to streamline the administrative apparatus and improve the efficiency of public sector operations.

This cooperation between the Hanoi Public Service Center and BIDV is an important step in contributing to the construction of a modern digital administration; creating the most favorable conditions for people and businesses to access digital utilities, contributing to the construction of a modern, transparent and effective public administration. The parties are committed to working together in implementing digital solutions, improving service quality and promoting the application of technology in online public services.

This event not only marks a new development step for the cooperative relationship between the two sides but also opens up many opportunities for comprehensive and sustainable cooperation between the two units in the coming time; thereby contributing to promoting the sustainable and strong development of the capital Hanoi in the journey with the country of Vietnam to enter the "Era of Rising to develop richly, prosperously and prosperously"

PV

Source: https://congthuong.vn/dua-dich-vu-cong-truc-tuyen-den-nguoi-dan-va-doanh-nghiep-380419.html