However, when there is enough motivation to overcome that obstacle, to understand that insurance has never been a super profitable investment, and is not a pure savings channel, customers will realize its true meaning. Insurance, as its name implies, is a protective shield, a reserve fund against life's uncertainties. The value customers receive from insurance does not stop at money, but more precious is peace of mind. Peace of mind because there is no fear of falling into a situation of lack of money for treatment, peace of mind because there is no burden on relatives, peace of mind because there is still full love to send to the family even when the most unfortunate thing happens.
And of course, the motivation for customers to realize those meanings comes from nowhere other than the understanding, dedicated advice, and proper care of the insurance consulting team.
The silent companion
Ms. THL is a long-time customer of Sacombank. "I know about insurance. and have been participating in insurance for quite a long time. When I was single, I bought it for myself and my parents." She honestly shared that when she had her first insurance contracts, she simply thought it was a form of savings when her finances allowed, the scope of insurance was probably just regular medical examination and treatment. " It was only later that I met friends at Sacombank and was advised that insurance could do more than that, and when the incident happened, I realized that I could receive protection money. "This big," she shared during the meeting.
Nearly a year ago, Ms. THL was shocked and devastated when she discovered she had stage 3 cancer. Although fortunately she did not face too many financial obstacles, from being an active person, she became quiet and worried. She worried about her small family, afraid of what would happen to her two children if their mother had an accident. She saved money for her children every day with the hope that the cost of treatment would not affect her "savings for the children".
And then the miracle happened. "During that time, I received a phone call from Sacombank asking about the service I was using at the bank. As soon as they knew I was being treated, they immediately checked the contract and guided me through the compensation procedure. I was also surprised because I did not remember this insurance contract to request payment. This is truly a silent and necessary companionship for people with serious illnesses like me. The compensation of 1.2 billion VND opened the door to regaining life, lighting up the hope of overcoming fate, to continue being with family and loved ones" , Ms. THL said emotionally. For her, every caring gesture, no matter how small, during this period is precious. "During the application process, Sacombank They all encouraged and supported me wholeheartedly. They explained the steps in detail and took the time to listen to my concerns and worries. I thought the compensation process would be very complicated, but unexpectedly everything was so easy and so quick," Ms. L shared.
Now, after receiving intensive treatment, Ms. THL's health has gradually stabilized, she can go back to work and take care of her small family. Her confidence in insurance has been further strengthened, she is considering taking out two more insurance contracts for her two children, because that will be a shield to protect their future.
Continuously spreading value
Sacombank and Dai-ichi Life Vietnam began their exclusive bancassurance partnership on September 6, 2017. After more than 5 years of cooperation, the two entities are taking care of the financial plans of more than 460,000 families with a 2-year contract retention rate of more than 85% - this is one of the measures of Sacombank's initial consulting quality and customer service quality. To date, Sacombank and Dai-ichi Life Vietnam have paid insurance benefits to 19,915 customers with an amount of up to VND 329 billion .
In addition to the above case, since the beginning of 2023, Sacombank has cooperated with Dai-ichi Life Vietnam to pay insurance benefits to many customers such as: paying more than 144 million VND to Ms. NTPN in Hanoi to cover the cost of thyroid cancer treatment and post-treatment health care; paying 243 million VND to Mr. TVM in Hanoi to support the treatment of mitral valve regurgitation and post-treatment health care; paying 307 million VND to Ms. HTT in Lam Dong province to help overcome life events due to unfortunately having a malignant tumor of the sigmoid colon after a long time of treatment at the hospital. Currently, the insurance contracts of the above 3 customers are still valid and are protected for life.
In addition, it also paid for some cases of risks leading to death such as: paying more than 508 million VND to Mr. TQN in Khanh Hoa province to help stabilize part of the family's finances when the breadwinner unfortunately suffered from septic shock leading to death; paying more than 1 billion VND to PTBT customers in Tra Vinh province to help the family overcome the pain caused by their 17-month-old son drowning; paying nearly 504 million VND to Ms. LHT in Ca Mau province who unfortunately died due to illness, helping the family overcome financial difficulties...
During the cooperation process, Sacombank and Dai-ichi Life Vietnam have constantly improved and updated new technology trends to optimize customer experience, enhance management capacity and sustainable development.
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