Protect customers with biometric "shield"

Through communication and self-study of information, realizing the benefits and protection that biometric settings bring to customers when making money transfer transactions on smartphones, Ms. Duong Thuy Phuong quickly went to the transaction counter of BIDV Son La branch to get support and complete the biometric settings.

Ms. Duong Thuy Phuong, Buon village, Chieng Coi ward, Son La city: "I think that installing biometrics is very necessary because if you don't install biometrics, you are very afraid of fraud cases, because now there are many frauds in cyberspace, I decided to install biometrics to ensure the safety of my account"

Biometrics is a new technology for most customers and biometrics installation in banking transactions is only done with a chip-embedded citizen ID card via a mobile phone with NFC feature - a short-range wireless connection technology. However, this is also a barrier for some customers because not all mobile devices support NFC technology and there are also customers who have not switched to a chip-embedded citizen ID card.

Ms. Duong Thu Ha, BIDV Son La branch: “In the process of collecting biometrics for customers, we also encountered difficulties. Many customers' devices do not support reading chips on citizen identification cards, the camera is blurry and takes unclear photos and cannot read information, leading to customers being unable to set up biometrics at home. To overcome the above difficulties, we have deployed support for customers to collect biometrics on the staff's phone devices. Customers can go to transaction points for support or bank staff will also proactively contact and meet customers to provide direct support instructions."

For transactions requiring biometric authentication, in addition to the authentication method using Smart/SMS OTP code, customers must compare the actual facial image of the person performing the transaction to ensure it matches the data stored in the chip of the chip-embedded CCCD. Adding an additional layer of biometric security will help minimize fraudulent impersonation, device access control, or information theft to appropriate assets.

Mr. Do Duc Thinh, Group 9, Chieng Le Ward, Son La City : “In accordance with the policy of the State Bank of Vietnam, all credit institutions must install biometrics for customers. This is a correct policy to prevent risks and fraud in cyberspace for customers of credit institutions. The installation process is quick, and staff enthusiastically support the installation of biometrics to ensure customer safety.”

As one of the bank branches that has launched support and instructions for customers to install biometrics at their locations and transaction points on weekdays including holidays to promptly support customers to avoid interruption in money transfers on the Smartbanking application, BIDV Son La branch strives to complete biometric installation for all customers as soon as possible.

Ms. Nguyen Thi Quynh Mai, Deputy Head of Customer Transaction Department, BIDV Son La branch: "With the goal of ensuring maximum completion of biometric collection before July 1 to limit customer interruptions in transactions on digital channels, BIDV Son La sets a target for high-end customers using Smart banking to collect biometric authentication from the Ministry of Public Security and set a transaction limit for authentication of 100%..."

Biometric authentication on financial applications creates an additional layer of protection for customers' bank accounts. This means that only authenticated biometrics can make large-value money transfers, ensuring maximum financial security for customers./.

Performed by: Duy Thai

Source: https://sonlatv.vn/bao-ve-khach-hang-voi-tam-khien-sinh-trac-hoc-21926.html