The results of the inspection and verification showed that: Vietnam Winner International Travel Company Limited (Winner Company, headquartered in Cua Can Commune, Phu Quoc City, Kien Giang Province) on September 12, 2023 had a contract confirmation with We Love Tour Company (headquartered in Taipei) and on January 24, 2024, Winner Company sent 10 price quotes for 10 groups of guests to We Love Tour Company. However, because the two companies did not agree with each other according to the agreement, on January 31, 2024, Winner Company unilaterally sent a notice of stopping providing services to We Love Tour Company but there was no confirmation or response from We Love Tour Company.
In fact, on February 9, 2024, the We Love Tour Company's group of guests arrived at Phu Quoc International Airport without a car and tour guide. Therefore, We Love Tour Company contacted Winner Company to serve the Taiwanese group of 292 guests participating in the tour program in Phu Quoc. Winner Company negotiated with We Love Tour Company and contacted to rent a car to pick up and book a hotel room for the group.
The delegation returned to Taiwan yesterday.
During the service, because We Love Tour Company did not pay as agreed, Winner Company requested the group to pay an additional amount of 720 USD/person (equivalent to 22,680 NTD/person) and contacted We Love Tour Company to negotiate. We Love Tour Company responded that it would notify the tourists to pay and keep the invoice for We Love Tour Company to refund the card payment fee. Winner Company reached an agreement with 90 tourists who agreed and received card payments of about 1.8 million NTD (more than 1.4 billion VND), the remaining tourists did not agree.
Quick view at 12:00 on February 15: Clarifying the case of 300 Taiwanese tourists being abandoned
Although Winner Company unilaterally announced the termination of the contract, it still kept the previous deposit of NT$700,000, received on January 18, 2024. At the same time, it continued to serve the group of guests and collect service fees. This shows that Winner Company violated the regulations when doing travel services: "There is no travel contract with the business, tourist or tourist representative as prescribed".
Based on legal regulations, the Inspectorate of Kien Giang Department of Tourism reviewed the violation and proceeded to handle the administrative violation against Winner Company for the act of conducting travel services business: "No travel contract with the enterprise, tourist or tourist representative as prescribed".
Kien Giang Department of Tourism assigned the Inspectorate to continue collecting information and evidence to clarify issues related to the responsibilities of Winner Company and We Love Tour Company, leading to violations of tourists' rights, affecting tourists' rights and the image of Phu Quoc tourism, Kien Giang in particular and Vietnam tourism in general.
Thereby, it is recommended to handle administrative violations against Winner Company regarding the act of conducting travel services: "No travel contract with businesses, tourists or representatives of tourists as prescribed".
Regarding this fine, speaking with Thanh Nien , Mr. Ha Tuan Minh, Director of Winner Vietnam Company, said he was "unconvinced" and would file a complaint with the Kien Giang Department of Tourism because it was not "reasonable".
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