Handling consumer fraud is still inadequate.

Consumers are abused by other consumers

On the morning of May 26, continuing the 5th session, the National Assembly discussed a number of contents with different opinions of the draft Law on Protection of Consumer Rights (amended).

Delegate Nguyen Van Canh (Binh Dinh delegation) said that this revised Law needs to pay attention to protecting consumer rights when they are violated by other consumers...

Delegate Canh emphasized that our country is striving to become a civilized country. To achieve that, many factors such as cultural resources, human resources, and laws are needed.

According to the delegate, the two laws that have the most direct impact on promoting our country to become a civilized country are the Law on Road Traffic Order and Safety and the Law on Consumer Protection. Because in daily life, the behavior of traveling and business activities, buying and selling, eating and drinking, and entertainment are performed most frequently.

Dialogue - Handling consumer deception is still inadequate — National Assembly Deputy Nguyen Van Canh said that it is necessary to pay attention to protecting consumer rights when they are violated by other consumers.

In Western civilized countries, they highly respect individual rights. In Japan, they consider not bothering others as a cultural trait.

Vietnamese products, goods and services are increasingly being provided better by business organizations and individuals. However, delegates said that there is a factor that causes the quality of goods and services, especially in the field of trade and services, to decrease, which is the competition and jostling of consumers when buying goods.

Or using services through performing actions, words, gestures, dressing, using personal equipment, bringing pets that are not in accordance with regulations, not suitable for space, time, customs, not ensuring the safety and interests of other consumers, which perhaps everyone has encountered many times regardless of gender, age, level, position, economic conditions. Many consumers think that organizations and individuals doing business must consider them as gods.

However, according to the delegate, people need to be able to buy goods, products, and use services in a suitable space and time, with safety and other rights guaranteed.

Specific regulations on dispute resolution methods

Speaking at the meeting, delegate Tran Thi Thu Phuoc (Kon Tum delegation) said that in order to protect consumers from fraudulent acts, the draft law clearly stipulates the responsibilities of organizations and individuals trading in goods and services to provide transparent, accurate and complete information about goods and services to consumers, and compensation and handling measures for consumers when there are incidents or defective products and goods.

Dialogue - Handling consumer deception is still inadequate (Figure 2). — Delegate Tran Thi Thu Phuoc pointed out that the implementation of handling acts of consumer deception is still inadequate.

However, in reality, the implementation of handling consumer deception is still inadequate. Delegates said that the draft law needs to specify criteria for assessing whether the behavior of business organizations and individuals deceives consumers or not, based on the perception and identification abilities of ordinary consumers.

Specifically, it is necessary to clearly define the method of determination based on the time and method of providing information to consumers, the level of deviation or omission of information compared to reality, and the level of influence of incorrect or incomplete information leading to consumer decisions.

Meanwhile, giving comments on the content of dispute resolution between consumers and business organizations and individuals, delegate Tran Nhat Minh (Nghe An delegation) said that the method of dispute resolution between consumers and business organizations is stipulated in Article 54 of the draft law.

According to the Ministry of Industry and Trade's report summarizing the implementation of the Law on Consumer Protection on receiving and resolving consumer complaints, arbitration and court methods are not chosen by many consumers due to complicated procedures, long time to resolve cases, high costs while the value of cases violating consumer rights is low.

In addition to the above reasons, delegates said that there is another reason, which is that the dispute resolution method in the current law is still general and not specific, only stating the dispute resolution method but not clearly stipulating the resolution mechanism of the parties to the dispute.

However, Clause 1, Article 54 of the draft law has not yet overcome this shortcoming, so delegates suggested that the drafting agency study and amend Clause 1, Article 54 to be more specific, easier to understand, and easier to apply.

Specifically, when a dispute arises, consumers and business organizations and individuals can resolve it themselves through negotiation and conciliation. In case they cannot resolve it themselves through negotiation and conciliation or do not want to choose to resolve it through negotiation and conciliation, they can choose one of two methods of resolution: arbitration or court.

Delegate Tran Nhat Minh also requested the drafting agency to study and amend and supplement regulations on the right to choose arbitration or court to resolve consumer disputes in the draft law .

Source