Member of the 7th largest conglomerate in Korea
Hanwha Life Vietnam was established in 2008 and is the first member in the "S" shaped country of Hanwha Group - the 7th largest group in Korea and in the Top 500 largest economic groups in the world (2022).
As a prestigious corporation that has successfully operated in many countries around the world, Hanwha's abundant capital, business management experience, and ability to develop products and services according to international standards are the strengths that Hanwha Life Vietnam has inherited, ensuring its journey to make a mark in Vietnam. For example, with an invested capital of up to VND 4,891 billion, Hanwha Life currently possesses the strongest financial strength in the Vietnamese market.
At the same time, combined with a deep understanding of local market practices, after 15 years, Hanwha Life has continuously grown strongly and become one of the familiar brands to customers and Vietnamese people.
Customer-centric service
Grasping the diverse and ever-changing needs of customers, Hanwha Life Vietnam's products are always designed based on the principles: superior customer benefits; transparent terms; suitable and competitive fees. In addition, for each product, the company also strives to add practical benefits for customers' families, demonstrating full concern for customers and their loved ones.
After 15 years, Hanwha Life Vietnam has built a comprehensive portfolio of superior products, meeting all people's needs from protection, investment, accumulation; risk and accident prevention; health, education. The names Life Fun:D - Live a happy life, An Khang Tai Loc, Hanwha Life - I choose An Yen, ... are becoming more and more familiar to customers interested in life insurance.
With the responsibility of an insurance company, ensuring that customers participating in life insurance have a real need and that customers are consulted accurately, fully and clearly is a prerequisite that Hanwha Life Vietnam focuses on. Therefore, the company identifies the consulting team as a very important intermediary connecting customers and the company. Attractive recruitment policies, continuous training programs are implemented to improve the quality of consulting, and a clear and sustainable career path helps the sales team to stay long-term and always be happy at work, thereby creating more good values for customers.
To date, the company has more than 38,000 elite financial consultants and 142 customer service points nationwide, ensuring that the customer experience journey from research, insurance purchase to after-sales service is always seamless, convenient and fast.
Hanwha Life Vietnam's elite human resources.
Hanwha Life Vietnam also cooperates with capable business partners to expand new distribution channels, increasing access to insurance for customers, typically the bancassurance channel with Vietbank which has been deployed since 2021. The cooperation is based on the commitment to put the interests of customers first, ensuring that all transactions and insurance product consultation are carried out by partners with a spirit of dedication, transparency and professionalism based on the actual needs of customers.
Along with network expansion, Hanwha Life Vietnam focuses on enhancing digital transformation to best meet existing customer needs. The company has completed a “paperless” process in a number of transaction and customer care stages through an online customer portal combined with the LIME mobile application to help customers proactively manage online contracts (e-Policy), automatic underwriting and insurance (auto underwriting), online payment (e-Payment), etc.
Although there are still many challenges in the journey of digital transformation, automating processes to increase work efficiency and continuously improve customer experience with products and services, digital transformation and transforming from a traditional life insurance company to a suitable operating model will be an important goal in the coming time in the Vietnamese market of Hanwha Life.
Thanks to the implementation of key strategies, business expansion and effective financial management, Hanwha Life Vietnam has achieved many remarkable achievements. In just 5 years, 2018-2022, the total asset value of Hanwha Life Vietnam has increased more than 2 times, reaching a total value of more than 16,000 billion VND from more than 7,600 billion VND in 2018. At the same time, total original insurance premium revenue also increased more than 2 times, reaching more than 4,300 billion VND at the end of fiscal year 2022. These are remarkable achievements for focusing on strategic investments in the Vietnamese market.
In recognition of its efforts in effective business operations, Hanwha Life Vietnam has received a series of prestigious certificates and awards such as: "Top 10 Prestigious Insurance Companies" for 6 consecutive years by Vietnam Report (2017-2022), 9 years of winning the Golden Dragon Award with the title "Reliable Insurance Service" and many other prestigious awards.
Sharing more specifically about the plans and goals in the upcoming journey, Mr. Hwang Jun Hwan - Chairman of the Board of Directors and CEO of Hanwha Life Vietnam said: “In the field of life insurance, we do not simply do financial work, but the prerequisite is to accompany and care for, create trust and connect with customers through building for them a financial product to protect their solid future. Therefore, the company will continue to focus on improving product quality, services and customer experience, while developing a network of sales agents and customer consulting points as well as accelerating digitalization. Community responsibility activities to strengthen long-term commitment to the Vietnamese market are also focused on promoting. We will continue to steadfastly become the most trusted Korean insurance company in Vietnam” .
Source
Comment (0)