With just a few simple steps on the phone, Long Chau pharmacists can process prescriptions in a snap.
Excellent customer experience
Consistent with the mission of "taking care of community health" from the very first days of operation, the system's leadership decided to "go all in" on investing in customer experience in a thorough and methodical manner. Because Long Chau believes that this is the core issue of the retail industry, the "universal key" to success, especially in the pharmaceutical and vaccination market. All activities are aimed at meeting the needs and expectations of customers in the best way.
Up to now, the system is present in 63 provinces and districts nationwide with nearly 2,000 pharmacies and 123 vaccination centers, meeting the convenience of customers. The convenience is also carefully implemented by the system with the application "Long Chau drug expert". Accordingly, all orders placed through the application are free of shipping and delivered to the person in need within 30 minutes.
To better serve the health care needs of the people, the team of 15,000 pharmacists are trained in systematic medical knowledge, applying AI in personalizing training for each pharmacist is also the way the system trains and enhances the quality of the team, ensuring consistency in the quality of consultation, enhancing professional skills, helping people access the right and sufficient way to use medicine, comply with medication and especially raise awareness of disease prevention, especially the importance of vaccination. Especially training the skills of listening, understanding and dedication to all health care needs of customers.
"Being trusted by 20 million customers to use our services means that we always strive to meet people's needs for medicine and health care services with high-quality, genuine products at reasonable prices. To do that, we constantly build and expand our "huge" product portfolio of nearly 15,000 popular and "tailor-made" product codes for each region. We always keep in mind that, no matter where patients go for medical examination, Long Chau can meet their need for medicine", Ms. Nguyen Do Quyen - Deputy General Director of FPT Retail and CEO of FPT Long Chau - shared.
To serve the healthcare needs of nearly 1/5 of Vietnam's population, it is impossible not to mention the way the system takes advantage of all technological support from the "parent company" - FPT Corporation. The strong digital transformation strategy helps the system achieve the "golden ratio" in the retail industry when the rate of returning customers reaches nearly 80%. It can be said that FPT Long Chau has applied technology in all aspects drastically, making continuous efforts to improve efficiency, service quality and make customers more satisfied every day.
Health care made easier and more convenient
Thanks to the ability to find and buy prescription drugs, new generation drugs, functional foods, medical equipment... fully, quickly and at the best price in the system, people can manage and improve their health more effectively.
In addition, the system always accompanies the community in improving knowledge of pathology, aiming to reduce the medical and economic burden for patients and society. Not only are they drug consultants, the team of pharmacists also provide necessary knowledge about the disease, helping people better understand the level of danger, unpredictable complications as well as proactive prevention methods to protect their health and the community. Many customers, especially the elderly, those with chronic diseases... even consider pharmacists as relatives and health companions.
At Long Chau, pharmacists are not only consultants and drug sellers but also companions to the patient's health.
Realizing the dream of improving people's health
"The development of the pharmacy chain will be a springboard for us to gradually move closer to the goal of providing comprehensive healthcare for tens of millions of customers" - Ms. Nguyen Do Quyen shared - "We continue to improve the quality of service for the pharmacy's "healthcare" customer base to orient the completion of the community healthcare strategy. Taking the pharmacy-centric model, we bring preventive medical services closer to all Vietnamese people. Long Chau Vaccination wishes to be a vaccination service for every family, with the criterion of "prevention is better than cure, helping to reduce the burden of medical costs for families and society".
Integrated vaccination center model inside Long Chau Pharmacy.
FPT Long Chau has been, is and will continue to strengthen training on pathology and vaccines for the team of vaccinators and pharmacists of the pharmacy. From participating in in-depth scientific seminars organized by famous pharmaceutical companies in the world to regular learning and improvement with the AI Mentor system, FPT Long Chau team will become a "bridge", helping to convey information about public health to 20 million customers quickly and effectively.
Taking advantage of the nationwide coverage and strong human resources of the pharmacy chain will create a "springboard" for Long Chau Vaccination to develop, contributing to strengthening the mission of becoming the "extended arm" of Vietnam's preventive medicine, helping people update their knowledge of disease prevention, treatment and access to vaccines more easily, completing the goal of expanding preventive vaccination coverage.
With this model, FPT Long Chau hopes that preventive medical services will be closer to the people, increasing the opportunity to use quality vaccine services at reasonable prices for everyone, every family, helping vaccination activities become more familiar, creating a habit of proactively protecting health with vaccines in the community, reducing the burden on the treatment system, as well as minimizing medical costs for families and society.
Source: https://tuoitre.vn/hanh-trinh-phuc-vu-20-trieu-khach-hang-cua-fpt-long-chau-20241002190346218.htm
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