Da Nang City hopes to build the image of a friendly and hospitable tourist city, in which the cooperation and contribution of each citizen, related departments, agencies and domestic and foreign tourists will be the most accurate measure.
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| Da Nang tourism industry carefully organizes to welcome flights of foreign airlines operating directly to Da Nang. (Photo: ANH DAO) |
The People's Committee of Da Nang City has just issued a set of criteria for Da Nang tourism culture. Accordingly, the city's Department of Tourism is the focal agency to widely deploy the set of criteria to agencies, organizations, individuals, domestic and international tourists in the area.
The set of criteria for Da Nang tourism culture applies to 2 groups of subjects: Group of agencies, organizations and individuals at the destination including: organizations and individuals doing business in the tourism sector in Da Nang city; state management agencies for tourism in the city, tourism vocational training establishments, and city residents.
Groups of domestic and international tourists to Da Nang city.
Regarding traffic culture criteria, guide tourists to use services, rescue equipment, and escape routes on vehicles when participating in traffic. Disseminate and guide tourists to comply with Vietnamese laws when participating in traffic. Guide and assist traffic participants, especially the disabled, the elderly, children, and women. Give priority to pedestrians and disabled people crossing the street.
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Volunteers are Da Nang tourism ambassadors at the 13th Southeast Asian School Games in 2024 hosted by Vietnam in Da Nang city. (Photo: ANH DAO) |
Regarding the criteria of cultural behavior, promote patriotism, good traditions of the nation, and be aware of protecting national security and sovereignty. Raise vigilance, detect behaviors that can harm national security and sovereignty, and social order and safety. Welcome guests with a friendly smile, often say "Hello", "Thank you", "Sorry".
Behave sincerely, properly, and respectfully towards customers. Do not raise your voice or argue with customers. Help, guide, and support customers wholeheartedly. Do not solicit, stalk, or discriminate against customers. Maintain order and do not engage in uncivilized behavior in public places. Line up in order when using services or participating in activities in public places...
Regarding business culture criteria, applicable to organizations and individuals operating tourism services in the city. Ensuring full legal conditions in the business of tourism products and services. Publicly listing and selling products and services at the right price. Publicizing clear and transparent business policies to customers...
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Tourists learn about and choose specialties at a restaurant on Vo Nguyen Giap Street, Son Tra District, Da Nang City. (Photo: ANH DAO) |
Regarding service culture criteria, staff uniforms are polite, neat, appropriate, and have identity; always maintain professional service style and demeanor. Be open-minded, listen to suggestions, sincerely serve customers, receive and promptly handle customer feedback, regularly improve skills, processes, and professional expertise in customer service.
Regarding the criteria of environmental protection culture, strictly implement regulations on environmental protection and exploitation of tourist destinations. Maintain general hygiene and green, clean and beautiful environment at tourist attractions, public places, and tourist service facilities, encourage sustainable tourism development. Do not exploit, use and consume wild animals and plants.
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A sign advising people and tourists not to litter at tourist attractions in the Ngu Hanh Son National Special Scenic Area. (Photo: ANH DAO) |
In particular, the 5 cultural criteria for tourists visiting and staying in the city include: Traffic culture criteria, voluntarily complying with traffic laws. Do not violate or assist in violating traffic laws and safety.
Regarding the criteria of cultural behavior, maintaining order, not having uncivilized behavior in public places, respecting culture and behaving politely with the local community. Behaving culturally on the internet environment, wearing polite and discreet clothing when visiting historical and cultural relics and spiritual places.
Regarding the cultural criteria of supporting local economic development, it is necessary to encourage and support businesses that are responsible to the environment and society.
Regarding the criteria of environmental protection culture, it is necessary to maintain general hygiene in public places - Save energy - Protect the environment and ecosystem.
Nguyen Thi Anh Dao
Source: https://nhandan.vn/da-nang-ban-hanh-bo-tieu-chi-van-hoa-du-lich-post849369.html
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