The reasons these guests gave for breaking restaurant rules surprised everyone.
At the end of April 2023, the incident of 3 customers eating the same buffet and arguing with the staff in Hebei Province (China) caused a stir on social networks in the country of a billion people. Specifically, 1 of the 3 customers bought a buffet worth 35 yuan (120,000 VND) while the other 2 bought instant noodles. In the restaurant, there is a separate area for people eating instant noodles, but these 2 customers sat in the unlimited buffet area with their friends and ordered food from the same buffet.
When the staff reminded him that he was breaking the restaurant's rules, one of the customers in the group angrily said: "I've paid in full, so why should we share the food if we're afraid of wasting it? You don't need to care about how much we pay, how much we take, and how much food we eat ." After that, the customer asked the staff to call the restaurant manager to continue arguing. The waiter knew he couldn't reason with this group of customers, so he turned around and left to avoid disturbing the other customers.
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Surprisingly, the group of customers then posted a video of the incident on social media with the aim of letting netizens judge right from wrong. This news quickly reached the top search with more than 10,000 posts related to the incident on all social media platforms. The restaurant contacted the customers to explain that the buffet is charged per person and 3 people are not allowed to eat 1 portion.
Netizens sided with the restaurant, criticizing the group of 3 customers for violating the rules, and also "shouting loudly" at the staff who were doing their job. "If from the beginning you feel like you can't finish the food and are afraid of wasting food, you should choose to order food or go to another restaurant. If 3 people eat the same meal together, what profit will the restaurant make?" , commented an account named Pham.
Some people also defended the restaurant, saying that the customers may not have understood the rules of the buffet and did not want to take advantage of the restaurant. However, the restaurant's defense was overwhelming, reminding everyone to respect the rules when eating out.
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This is not the first time that disputes between customers and buffet restaurants have broken out. Previously, a female customer surnamed Hua in Guizhou Province (China) went to eat a buffet of 218 yuan/meal (over 700,000 VND), 5 meals/month but secretly brought a large amount of food from the restaurant home, which also caused a stir.
The restaurant this woman went to was a Japanese restaurant with a clear rule for buffet customers not to pack food to take home, wasting more than 100 grams will be charged. The above mentioned customer went alone every time but sat for 5 hours, ordering many dishes. The staff discovered that this woman brought many small bags to put food in.
After discovering the incident, the staff reminded Ms. Hua, but the woman just hurriedly left. The total number of meals Ms. Hua packed to take home was 45,653 yuan (over 150 million VND), and the woman only agreed to compensate for 5 buffet meals, equivalent to more than 1,000 yuan (over 3 million VND). As a result, the restaurant owner filed a lawsuit against Ms. Hua in court. The customer had to pay the restaurant compensation and an additional 8,000 yuan (about 26 million VND) in legal fees.
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In early April 2023, two women in Zhejiang Province (China) were arrested by the police for secretly packing food worth 20,000 yuan to take home from a buffet restaurant. According to their confession, the two guests felt that the buffet price was too high, so they decided to pack delicious dishes such as frog meat, shrimp, foie gras, salmon, etc. to avoid losses. The restaurant owner discovered this and immediately called the police. In the end, the families of the two women had to apologize and compensate the restaurant 400 yuan.
The restaurant owner said that the customers who did not finish their meal and took small desserts were still accepted by the restaurant. “However, the behavior of these two people was terrible. The ingredients in the restaurant are all fresh and we charge reasonable prices, absolutely no profit. They secretly took the food in front of the children who were with them, and that could set a bad example for the children to follow,” the restaurant owner said.
Kim Linh (According to Toutiao)
Source: https://giadinh.suckhoedoisong.vn/khach-mua-1-suat-buffet-120000-dong-cho-3-nguoi-bi-nha-hang-nhac-nho-lien-phan-ung-chung-toi-so-lang-phi-do-an-172250121072053216.htm
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