VinFast announces special care policy for high-end VF 9 car line

From June 1, 2024, VinFast will apply a special customer care policy exclusively for the highest-end car line in the product range - VF 9. With privileges such as a commitment to buy back used cars at a price of up to 78% of the original price; pay an additional 15-20% to change to a new version; free charging for 2 years; priority service..., VinFast not only brings an excellent experience worthy of its class to customers, but also affirms its position as a car company with the best service quality in the market. Accordingly, from June 1, 2024 to March 31, 2025, all VF 9 car owners will enjoy the privilege of switching to a new car at an extremely attractive cost. Customers only have to pay an additional 15% of the new car price for cars that have been used for 18 months, and 20% of the new car price for cars that have been used for 24 months to exchange for a completely new VF 9 car. If changing from a battery-rental car to a car with a battery, from a low version to a high version, or adding equipment or optional features (options), customers will pay the difference according to the actual value at the time of exchange. The registration period for the new VF 9 car exchange program is from June 1, 2024 to August 31, 2024. In addition, from June 1, 2024 to December 31, 2027, all customers who buy a VF 9 car will be committed by VinFast to buy back the car after 24 months of use at a price equivalent to 78% of the original price, after 36 months of use at a price equal to 70% of the original price. The conditions for the policy of exchanging a new VF 9 car and buying back an old VF 9 car are that the car must be legally in good operating condition, have no history of accidents, serious damage or fire, flooding... In particular, in order to bring maximum satisfaction and a different class experience to customers, VinFast will provide free battery charging for all VF 9 cars within the next 2 years (from June 1, 2024 to May 31, 2026) at all genuine VinFast charging stations nationwide.

The customer service hotline 1900 23 23 89 will have a dedicated team of highly qualified specialists to serve VF 9 owners, ready to receive feedback 24/7 to quickly and promptly handle all customer needs. VinFast also deploys exclusive repair and maintenance services exclusively for VF 9 vehicles, with a commitment to receive and prioritize immediate service to shorten waiting time, or arrange a schedule suitable to the time and needs of car owners. All VF 9 vehicles coming to VinFast genuine service workshops nationwide will be welcomed and consulted by experienced and highly skilled service consultants, repaired by the most excellent technicians and thoroughly inspected for quality by the foreman before the vehicle leaves the workshop. If requested by the customer, VinFast will support free vehicle delivery during business hours at the customer's designated location, within a maximum radius of 30 km from the nearest service workshop. Providing a set of exclusive policies for VF 9 owners - the most premium car in the product range - not only brings a classy experience and excellent customer service, but also consistently affirms the philosophy of "Putting customers at the center" and the core value of "Extremely good after-sales service", worthy of the title of "the car company with the best service quality in the market" of VinFast./. source: https://nhipsongkinhte.toquoc.vn/vinfast-cong-bo-chinh-sach-cham-soc-dac-biet-cho-dong-xe-cao-cap-vf-9-20240601165138087.htm