Vietjet honored as Asia's leading airline for customer experience

Báo Giao thôngBáo Giao thông05/09/2024


The World Travel Awards 2024 ceremony was held in Manila, the capital of the Philippines, with the participation of many international leaders and experts in the aviation, tourism and travel industries.

Vietjet được vinh danh hãng hàng không hàng đầu châu Á về trải nghiệm khách hàng- Ảnh 1.

Deputy General Director Do Xuan Quang represented Vietjet to receive two awards: "Asia's Leading Airline for Customer Experience" and "Asia's Leading Frequent Flyer Program" at the World Travel Awards 2024.

The World Travel Awards (WTA) is a prestigious global award that has honored the best service providers in the global travel and tourism industry for more than three decades. The awards are voted by experts, passengers and the community from many countries around the world, to honor the most excellent service providers.

Mr. Graham Cooke, founder and chairman of World Travel Awards, highly appreciated Vietjet for its tireless efforts and continued to honor the airline in this year's award categories.

"With a wide flight network across the Asia-Pacific region, Vietjet has brought passengers many breakthrough products and services such as SkyCare insurance, Vietjet SkyJoy loyalty program... along with the most attractive ticket promotion programs for customers. These are factors that have helped the airline meet and even exceed the expectations of passengers on every flight," Mr. Cooke assessed.

Expressing his joy at being recognized by the World Travel Awards, Mr. Do Xuan Quang, Deputy General Director of Vietjet, thanked the more than 200 million passengers who have traveled with Vietjet. According to Mr. Quang, in the coming time, the airline will continue to expand its global flight network, with super attractive incentive programs and superior amenities, helping passengers have inspiring journeys to explore attractive destinations around the world.

Vietjet is a pioneer airline bringing new, fun and beneficial flight experiences to passengers with convenient products and services, free SkyCare insurance program, providing comprehensive insurance benefits to ensure safe and secure flights.

Domestic and international passengers also appreciate the Vietjet SkyJoy loyalty program, which offers the opportunity to accumulate SkyPoint points across multiple channels from all spending activities with Vietjet to daily consumer services. With accumulated points from flight itineraries, customers can exchange for air tickets or attractive products and services from more than 250 prestigious brands.

Vietjet được vinh danh hãng hàng không hàng đầu châu Á về trải nghiệm khách hàng- Ảnh 2.

Mr. Graham Cooke (second from left), founder and chairman of World Travel Awards congratulated Vietjet and presented the trophy to Deputy General Director Do Xuan Quang.

The airline has recently launched new services such as flight information notifications via Zalo and WhatsApp, quickly and conveniently for passengers. Vietjet is also a pioneer in applying AI and Chatbot to support customers to have the best experience from booking tickets, checking in to the end of the flight.

The airline has just welcomed its 200 millionth passenger with a series of promotional programs to thank customers on its extensive flight network, connecting many attractive destinations in Vietnam and internationally such as Australia, India, China, Japan, Korea, Indonesia, Thailand, etc.

Previously, Vietjet was also honored with many other prestigious international awards from Skytrax, World Business Outlook and AirlineRatings.

The airline plans to receive 10 new aircraft this year, continue to invest in expanding its modern fleet and extensive flight network, along with sustainable development strategies and emission reduction to bring the best flight experiences to passengers and contribute to the major goals of the aviation industry.



Source: https://www.baogiaothong.vn/vietjet-duoc-vinh-danh-hang-khong-hang-dau-chau-a-ve-trai-nghiem-khach-hang-192240905082147186.htm

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