Implementing Resolution No. 09-NQ/TU of the Provincial Party Committee Standing Committee on comprehensive digital transformation of Quang Ninh province by 2025, with a vision to 2030, which identifies people and businesses as the main beneficiaries of the achievements of administrative reform (PAR) and digital transformation. In recent times, one of the solutions that Quang Ninh province has focused on implementing is the dissemination and guidance on the use of online public services, bringing digital skills to organizations and individuals.
Recognizing that the propaganda and dissemination work in the direction of "holding hands and showing how to do things" will be the easiest and most direct method to bring online public services and digital skills to the people, Quang Ninh has made a breakthrough in establishing Community Digital Technology Teams. Up to now, the whole province has had more than 1,400 Community Digital Technology Teams in 177/177 communes, wards and towns and 1,452/1,452 villages, hamlets and neighborhoods in the province.
Community digital technology teams with more than 11,000 members, the core of which are grassroots civil servants and youth union members with basic digital skills, have been trained in knowledge and skills by specialized sectors; directly go to the locality to support and guide people to access digital skills and use basic online public services.
To serve the operation of the Community Digital Technology Team model, the Provincial Media Center has presided over and coordinated with the Department of Information and Communications and departments, branches, agencies and units to create dozens of clips instructing people on how to use online public services, online payments and processes and procedures for using essential public services. Propaganda clips on digital skills and online public services are also posted on media and information to widely disseminate for people to easily access and implement.
Along with that, determining the propaganda about online public services at the public administrative centers - where many organizations and individuals come to carry out administrative procedures (TTHC) with the highest quantity and efficiency, recently, the public administrative centers in the province have promoted propaganda about the meaning, superiority and guidance on knowledge, skills in using and supporting online public services for people and businesses.
In particular, the work of propaganda and support for organizations and people in transactions and handling administrative procedures continues to be effectively implemented in a modern direction, such as: Consulting and answering questions through the general information counter, hotline 1900558826, hotline number; through the provincial Public Service Portal, OA Zalo portal or through the fanpage on social networks of the Public Administration Centers.
With a variety of support propaganda forms, people can easily and proactively declare and prepare administrative procedure documents to ensure accuracy and completeness, limiting multiple trips; or they can submit administrative procedure documents online via the National Public Service Portal and the province's electronic One-Stop System.
Along with that, at the centers, the departments receiving and returning results, the staff directly receiving and handling administrative procedures for people and businesses have been trained, fostered, and updated with new knowledge about online public services, data extraction, digitalization of records, procedures for handling administrative procedures according to the one-stop, one-stop mechanism... to be ready to guide and support people and businesses.
Since the beginning of 2023, officers in charge of receiving and processing records have supported and guided nearly 8,700 citizens in declaring online public services; updated nearly 16,500 electronic results of handling administrative procedures on the province's Public Service Portal. Departments, branches, and functional units have coordinated to promote propaganda, mobilization, and encouragement of cashless payments for taxes, fees, charges, administrative fines, and periodic bill payments (electricity, water, telecommunications, tuition, hospital fees)...
To complete the final “piece” so that people can fully proactively carry out all activities related to administrative procedures in the digital environment, the province is currently promoting propaganda, free issuance and guidance so that people and businesses understand the benefits, roles and importance of applying personal digital signatures. Up to now, the Public Administration Centers in the province have coordinated with digital signature service providers to issue more than 1,000 personal digital signatures.
After activating the digital signature containing encrypted data for each individual on the mobile application (Mysign app, SmartCA...), people can use it to replace the traditional hand-signed form, conduct online transactions such as banking transactions, tax declaration, electronic invoice signing, electronic customs declaration, electronic social insurance... Currently, the province has integrated the remote digital signature feature (digital signature on smart mobile devices) into the Provincial Public Service Portal, helping hundreds of administrative procedures to be processed completely online.
The province has currently provided 1,462 online public services on the provincial Public Service Portal (1,017 full-process online public services; 445 partial online public services); integrating 1,244/1,462 online public services on the National Public Service Portal. In the first 6 months of 2023, the Provincial Public Administration Service Center alone received more than 56,600 new administrative procedure records, of which the number of records performing online public services compiled from the province's electronic One-Stop-Shop system and specialized software was more than 41,000 records (reaching 72.4%); compiled from the provincial Public Service Portal was 18,149/18,404 records (reaching 98.6%). The rate of records resolved on time and before the deadline reached 99.8%.
The rate of electronic tax declaration and payment of the province is currently over 99% (exceeding the target assigned by the General Department of Taxation, among the provinces with the highest rate in the country); 100% of electronic VAT refund dossiers and investment projects are sent electronically. Thereby, 1,340 dossiers of procedures performed on online public services of 372 enterprises have been received and issued results of processing; 1,267 exit and entry vehicles have been cleared through customs on the E-Manifest system; specialized inspection results on the national single window system of 1,785 declarations have been received; 171 export certificates have been received on the ASEAN single window system...
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