Rescue operation in Japan makes 500 employees of partner company thank FPT
VTC News•15/04/2024
Nearly 500 employees of the partner company spent 60 minutes gathering, clapping and bowing for a long time to "thank FPT for saving us".
The story of FPT “rescuing” a company in Japan and receiving unexpected gratitude, unprecedented in its business history, has just been shared by Board of Directors member Do Cao Bao on his personal Facebook. This special campaign immediately received attention from the community. The most outstanding person of FPT in 2023, Do Van Khac, is the commander-in-chief of that “battle”.
Mr. Do Cao Bao said the reason for the special act of gratitude was because FPT had carried out a 90-day campaign to rescue an important project of a partner company. FPT Japan was then asked by the partner to rescue when the project had only 3 months left to operate with many difficulties, and perhaps they did not think we could complete it so excellently, beyond expectations. Sharing the story with VTC News, Mr. Do Van Khac - Deputy General Director of FPT Software, General Director of FPT Japan, said that although the rescue was completed a long time ago, the act of gratitude from the partner left a special mark in his business life. That was a very rare act for companies operating in the Japanese market. According to Mr. Khac, at that time, the project of the Japanese partner was carried out by another international enterprise, and they had been working for more than 2 years. However, when it was almost time to accept and put into operation, the system could not operate, the data was incorrect. “The partner came to FPT Japan with a request for us to replace them. At that time, we accepted this 'rescue' mission very freely and it was not a big deal. Because I thought we could do it. But for the partner, as soon as we agreed to 'fix the error', they were very grateful.Because in Japan, it is not easy to find another unit to replace them when the time is so urgent, because mobilizing human resources is not easy, it must be said that no one is willing to do it and can do it,” said Mr. Khac. To carry out the "rescue" mission, FPT Japan mobilized 120 employees with all the teams and machines they could have and worked through the night, divided into 3 shifts continuously during the day, "plowing" for 3 months.
But according to CEO Do Van Khac, most importantly, the 90 days of forgetting to eat and sleep of FPT Japan showed the creativity, acumen and "quality" of each staff, from the production management team to the customer relations and care department to the project team. FPT updated the data, completed all the operating procedures, and put the system into excellent operation right on time as the partner needed it to operate. Completing the project smoothly and on time is the most important factor for FPT to score special points. Ms. Nguyen Thi My Chi, who worked directly with this partner, said that she and CEO Do Van Khac were really surprised and "overwhelmed" when they arrived and witnessed the image of nearly 500 employees of the partner company standing in the hallway of all 3 floors of the office to "thank FPT for saving us". According to Ms. Chi, the partner company spent 60 minutes gathering all the employees, practicing lining up and clapping to perform this special thank you session out of gratitude. Perhaps for them, FPT’s work touched their hearts, so they were surprised and touched by FPT. And at that time, FPT people could only “nod at a speed of 180 times per minute” to respond to the respect of customers. After the rescue campaign, FPT became the number 1 partner. CEO Do Van Khac said that FPT Japan is implementing 2 very large projects for this partner with more than 700 employees working.
After this rescue campaign, the reputation and position of FPT Japan and Vietnamese technology enterprises also increased. Mr. Do Van Khac shared that the Japanese highly appreciate Vietnamese technology enterprises, especially software. For them, Vietnamese "technology people" are not only talented but also prestigious and hard-working, because we are not afraid to work more than 10 hours a day, work overtime, and Vietnamese companies also have more advantages in mobilizing human resources when they need to speed up work progress.
“For the Japanese, reputation and 'loyalty' are paramount. When doing business, the Japanese are very attached and trust each other. Therefore, when doing business with the Japanese, do not lose trust or take advantage of the situation. When we leave a bad impression on customers, they will judge us as not being able to do great things.For FPT, doing business abroad is not only about evaluating the quality of software services, but also about the good relationship between customers and service providers ,” said Mr. Khac. The Japanese market is the first country that FPT has successfully penetrated. According to Mr. Do Cao Bao, thanks to the success in this market, FPT has been able to enter difficult markets such as the US, Europe and other countries. In 2023, FPT Japan achieved a sales growth of more than 50%, the highest in history, reaching a revenue milestone of more than 380 million USD, on par with the Top 26 largest IT companies in Japan and contributing greatly to the billion-dollar revenue from FPT Corporation's IT software services. FPT Corporation affirmed that FPT Japan is facing unprecedented opportunities to become FPT's billion-dollar market. In 2024, the company aims to grow by 39% and in the long term, achieve revenue equivalent to 1 billion USD, entering the top 20 IT companies in the Japanese market. It is expected that by 2026, FPT Japan will have 3,999 employees.
“Whale hunting” strategyIn 2016, when setting a target of 1 billion USD in software export revenue, Chairman Truong Gia Binh said that FPT Software had to change its sales strategy, and had to have large contracts worth over 100 million USD from billion-dollar corporations.FPT Chairman called those large corporations whales and he launched a “whale hunting” campaign as the commander. During that period, in every weekly meeting, Mr. Truong Gia Binh had a section on “whale hunting”. He often told stories and results after whale hunting trips in the US, Japan or Europe...As a result of the strategy, FPT now has many contracts worth 150 million USD in the US, 100 million USD in Japan and many other contracts worth tens of millions of USD. FPT’s target of 1 billion USD in software export has become a reality.
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