“Digital debt” - digital debt trap in businesses
“Digital debt” is the “digital debt” that arises because employees spend hours doing boring tasks, not having enough time and mind to complete and create their main work. As a result, employees never finish their work, incurring more and more “digital debt” and dragging down the overall performance of the entire business.
Microsoft surveyed 31,000 people in 2023 and found that 64% of employees in 31 countries and up to 74% in Asia do not have enough time and energy to focus on doing their jobs well. “Digital debt” takes up time that should be spent on strategic thinking and innovation, costing businesses 3.5 times more.
But recently, AI is opening up a way to "escape digital debt" for businesses. Mr. Le Quan - General Director of Noventiq Vietnam said that businesses around the world use AI not only to free employees from exhausting work, but also to unleash creativity - opening up a new wave of productivity growth.
“AI is having a strong impact on the way businesses work and operate. AI is not simply changing, but will reshape the way we work in the future. The ultimate goal is to motivate employees to create value for the business,” Mr. Quan emphasized.
As a global IT solutions and services provider, Noventiq is strongly supporting businesses around the world, safely accelerating their digital transformation journey. For the specific problem of “digital debt”, Noventiq provides a typical productivity boosting solution - “Bringing AI to Office” with the intelligent working toolkit Microsoft Copilot (Copilot).
Escape the digital debt trap with the solution "Bring AI to Office"
Sharing the reason why Noventiq suggested integrating Copilot, Mr. Quan said that the solution meets 3 major needs of businesses. These are “High application level” because employees are spending up to 57% of their time communicating and 43% creating on Microsoft 365; “Effective level” because 77% of users responded that they want to continue using Copilot; “Compatibility level” because CoPilot can be easily integrated into 30 industry scenarios.
Noventiq successfully launched Copilot in many countries, a typical project after many comprehensive security assessments related to both financial and human resources data. The solution was provided on a department-by-department basis, initially integrating Excel for the Finance department and Teams for the Sales department of 10 businesses, then expanding to 600 other departments.
In Vietnam, Noventiq ensures the security of the organization's data during the deployment of Microsoft Copilot solutions to different departments of the enterprise.
Noventiq supports businesses in installing the “Copilot for Microsoft 365” solution - combining artificial intelligence, enterprise data and a modern application ecosystem to provide a seamless and effective collaboration experience, using the power of the most advanced GPT-4 available in the Microsoft 365 solution suite. From there, helping employees be more creative in Word, more analytical in Excel, more expressive in PowerPoint, more productive in Outlook and more collaborative in Teams.
The “Copilot for Sales” solution supports extended connectivity with customer management systems (CRM), helping sales teams maximize productivity and close more deals. For example, the solution helps employees create sales scripts in Word, summarize email threads in Outlook, analyze conversations or update sales in Teams…
With “Copilot for Services,” agents can extend connectivity across both CRM and contact centers to improve workflow efficiency and unlock knowledge-based customer conversations. With AI assistants embedded in software (Salesforce, Outlook, Teams, etc.), customer service agents are no longer overwhelmed by the vast array of tools and data to get the job done.
Noventiq will provide an extended Microsoft Copilot solution and build a “Copilot Studio” - personalized for each business. Accordingly, “Copilot Studio” provides a graphical development environment, allowing businesses to create internal chatbots trained with available data to serve employees and customers. The solution can be integrated across multiple websites and channels, customized according to business processes and workflows to increase efficiency for each business.
With a team of reputable experts honored by Microsoft as "Partner of the Year in Modern Work & Security" and other in-depth competency awards, Noventiq is ready to support businesses to successfully deploy solutions from Microsoft Copilot in a professional 4-step process. First, Noventiq builds a strategy to prepare the business for readiness. In step 2, a pilot program is created, starting with 5-10 employees to introduce everything that can be done with Copilot for Microsoft 365. In step 3, the appropriate solution set continues to expand to all users in a department. Finally, Copilot integrates to all users, all departments in the entire organization.
“Today, every employee needs AI skills to escape digital debt, contribute more value to the business without burnout. With a team of experts and professional support services, Noventiq aims to create a new AI human resource alliance with modern skills and optimal performance, promoting success for pioneering businesses,” Mr. Quan shared.
Ngoc Minh
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