Right in the first working days of the year after Lunar New Year, Hai Phong Port held a workshop on "Improving customer service quality".
Workshop “Customer-centric”
Attending and directing the Conference were the Chairman of the Board of Directors, General Director, Executive Board, leaders of departments, centers and member units of the Company.
Reporting at the Conference, Mr. Le Vo Quang Huy - Head of Customer Service Center presented the Action Program, tasks and solutions in 2025 of the Center and related departments to quantify specific goals; sense risks; evaluate performance and customer satisfaction; propose solutions to improve services on the basis of closely following the functions and tasks according to the Resolution of the Board of Directors and Vietnam National Shipping Lines (VIMC).
Mr. Le Vo Quang Huy - Head of Customer Service Center presented the Action Program at the Conference
Representatives of units and departments in the Company also discussed and contributed ideas to the action program with the goal of "Taking customers as the center", promoting communication, creating a difference in service quality, and bringing customer service to a new level.
Deputy General Director Chu Minh Hoang speaks at the Conference
Technical Department Leader speaks at the Conference
Leaders of Tan Vu Port Branch spoke at the Conference
Concluding the meeting, the Chairman of the Board of Directors and the General Director highly appreciated the efforts of the Customer Service Center in the recent past, with specific, positive and proactive programs and actions to connect with customers, promoting increasingly better customer service.
Chairman of the Board of Directors Pham Hong Minh gave a speech at the Conference.
General Director Nguyen Tuong Anh delivered a concluding speech at the Conference.
In addition to optimizing service quality based on existing resources, the Center needs to build a strategic vision and goals to develop customer services, proactively survey and evaluate market opinions to participate in planning port development investment, macro marketing strategy, international communication, training and building a team of customer care staff, consolidating and spreading the Hai Phong Port brand in the future... Actively coordinate and receive comments from departments and units in the Company so that customer services develop more professionally and qualitatively; coordinate with the communications department of the Company Office and VIMC to promote international communication work. The Company's leaders also hope that the Customer Service Center can promote its existing potential and develop further so that Hai Phong Port's customer services become more distinct and competitive.
Head of Customer Service Center, Mr. Le Vo Quang Huy, expressed his thanks and accepted the opinions of the units, the direction of the Company's leaders... committed to coordinating with the departments and units of the entire port to build and develop a professional Customer Service Center, thereby contributing to bringing Hai Phong Port's customer service to a new level, bringing the value of "Hai Phong Port" to customers.
Hai Phong Port
Source: https://vimc.co/hoi-thao-nang-cao-chat-luong-dich-vu-khach-hang/
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