The Vietnam National Administration of Tourism (Ministry of Culture, Sports and Tourism) recommends that tourism businesses need to strengthen prevention, suppression and handling of fraudulent activities and property appropriation in cyberspace.
On February 12, the National Tourism Administration sent an official dispatch to the Departments of Culture, Sports and Tourism and the Departments of Tourism of provinces and cities on preventing, stopping and handling fraudulent activities of appropriating assets on cyberspace in the tourism sector.
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| Official and fake Facebook fanpages of Minawa Kenh Ga Resort. (Source: Ninh Binh Police) |
The document clearly stated that recently, the situation of fraud and property appropriation in the tourism sector, especially online booking fraud, has been increasing.
Fraudsters set up fake websites and fanpages of reputable tourism service businesses with many tricks of discounts, fake promotions and requests for deposits in advance, etc. to appropriate people's money, negatively affecting the image of the tourism industry, causing public outrage.
To strengthen the prevention, suppression and handling of high-tech fraud activities in cyberspace; protect the legitimate rights of tourists and the reputation of the tourism industry; raise the responsibility and awareness of tourism businesses as well as people and tourists, the Vietnam National Administration of Tourism recommends that local tourism management departments increase propaganda to tourism service businesses and people to understand new forms and tricks of fraud in the tourism sector.
The Vietnam National Administration of Tourism recommends that people carefully research information about tourism service providers in general and tourist accommodation establishments in particular before booking services and making payment transactions; they should only book services on official websites and fanpages of tourism service providers provided by local tourism management agencies or through reputable service booking platforms.
Local departments shall strengthen inspection and examination work, promptly detect and handle violations according to the provisions of law; promptly receive and resolve petitions and related feedback from citizens according to their authority; coordinate with competent authorities to regularly review and prevent fake websites and fanpages, and strictly handle subjects with fraudulent behavior.
In addition, provide information on registered tourism service establishments in the area so that people and tourists can know and book services; at the same time, coordinate to fully update information on local tourism service establishments to the database system of the Vietnam National Administration of Tourism for public announcement nationwide.
In addition, local tourism service businesses are required to raise their sense of responsibility in protecting customers; regularly review and promptly detect information platforms and social networking sites that impersonate their tourism service businesses.
Units proactively coordinate with competent authorities to promptly resolve and handle related cases; do not spread or take advantage of false information about tourism service businesses to attract tourists' attention; strengthen the application of security measures, prevent intrusion and counterfeiting; provide information on official websites, fanpages, and social networking platforms to the local Department of Tourism to enhance the identification of official fanpages and websites and avoid counterfeiting.
Source: https://baoquocte.vn/canh-bao-hoat-dong-lua-dao-chiem-doat-tai-san-tren-khong-gian-mang-trong-linh-vuc-du-lich-304132.html
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