World Travel Awards continues to honor Vietjet with a pair of customer service awards

Vietjet stood out at the World Travel Awards 2024 when it won two awards at the same time: "Asia's Leading Airline for Customer Experience" and "Asia's Leading Airline Rewards Programme".

The award ceremony was solemnly held in the capital Manila of the Philippines with the participation of many international leaders and experts in the aviation, tourism and travel industries.

Deputy General Director Do Xuan Quang represented Vietjet to receive two awards "Asia's Leading Airline for Customer Experience" and "Asia's Leading Loyalty Program" at the World Travel Awards 2024. PHOTO: VIETJET

The World Travel Awards (WTA) is a prestigious global award that has honored the best service providers in the global travel and tourism industry for more than three decades. The awards are voted by experts, passengers and communities from many countries around the world, to honor businesses that provide the best services. Mr. Graham Cooke, Founder and Chairman of the World Travel Awards, commented: "We highly appreciate Vietjet for its tireless efforts and continue to honor the airline in the award categories this year. With a wide flight network across the Asia-Pacific region, Vietjet has brought passengers many breakthrough products and services such as SkyCare insurance, Vietjet SkyJoy loyalty program, ... along with the most attractive fare promotion programs for customers. These are factors that have helped the airline meet and even exceed the expectations of passengers on every flight."

Mr. Graham Cooke (second from left), Founder and Chairman of World Travel Awards congratulated Vietjet and presented the trophy to Deputy General Director Do Xuan Quang. PHOTO: VIETJET

Mr. Do Xuan Quang, Deputy General Director of Vietjet, shared: "We are delighted to continue to be recognized by the World Travel Awards, and at the same time, we would like to express our deep gratitude to the more than 200 million passengers who have accompanied Vietjet. In the coming time, we will continue to expand our global flight network, along with super attractive incentive programs, more outstanding utilities, helping passengers have inspiring journeys to explore attractive destinations around the world." Vietjet pioneers in bringing new, fun and beneficial flight experiences to passengers with convenient products and services, free SkyCare insurance program, providing comprehensive insurance benefits to ensure safe and secure flights. Domestic and international passengers also highly appreciate the Vietjet SkyJoy loyalty program, which brings the opportunity to accumulate SkyPoint points across multiple channels from all spending activities with Vietjet to daily consumer services. With accumulated points from flights, customers can redeem them for air tickets or attractive products and services from more than 250 prestigious brands. The airline has recently launched new services such as flight information notifications via Zalo and WhatsApp, quickly and conveniently for passengers. Vietjet also pioneered the application of AI and Chatbot to support customers to have the best experience from booking tickets, checking in to the end of the flight. The airline has just welcomed its 200 millionth passenger with a series of promotional programs to thank customers on its extensive flight network, connecting many attractive destinations in Vietnam and internationally such as Australia, India, China, Japan, Korea, Indonesia, Thailand, etc. Previously, Vietjet was also honored with many other prestigious international awards from Skytrax, World Business Outlook and AirlineRatings. The airline plans to receive 10 new aircraft this year, continue to invest in expanding its modern fleet and extensive flight network, along with sustainable development strategies and emission reduction to bring the best flight experiences to passengers and contribute to the major goals of the aviation industry. Source: https://thanhnien.vn/world-travel-awards-tiep-tuc-vinh-danh-vietjet-voi-bo-doi-giai-thuong-dich-vu-khach-hang-185240904105140915.htm