Virtual assistants are more natural and smarter thanks to AI generation
VinFast Virtual Assistant integrated with generative AI is expected to make a difference compared to previous versions. The highlight of this version is the ability to interact and chat naturally and seamlessly while possessing a huge knowledge base. With this advantage, VinFast Virtual Assistant can flexibly meet diverse user needs without being limited to sample commands.
An example of seamless interaction is that a virtual assistant can understand and interact according to a conversation with the same context "Can you give me a schedule for a 4-day, 3-night vacation in Nha Trang?", "Can you give me a specific schedule for the first day?" and "My family has two children, 10 and 15 years old, where should I go to play?"
Specifically, the vehicle information lookup feature helps users easily know details about every aspect of the vehicle such as: technical specifications, warranty - maintenance policy, information about the battery and charging station; answer questions about the services provided by VinFast... even advise, compare vehicle models and vehicle-related information to enhance user experience. For example: "Compare VF 9 with gasoline cars in the same segment?", "Compare the cost of using VF 9 with gasoline cars of the same type in a month?" or can be personalized for each specific case: "A family of 4 people, 2 adults and 2 children under 10 years old, what car should I buy?", "With 600 million, what car should I buy?"... providing visual comparisons to support users in making decisions.
With a diverse knowledge base, the virtual assistant is also capable of providing general information quickly and accurately: "How many districts are there in Hanoi?", "What is the population of Nghe An province?", "How many kings were there in the Ly Dynasty?". The goal of the product is to become an encyclopedia that can provide information on many interesting topics such as movies, horoscopes, menu advice and recipes...
In addition, the virtual assistant also provides information on many interesting topics such as movies, zodiac signs, menu advice and recipes... In addition, many other interesting features are also being further developed and integrated into the car in the near future.
According to Mr. Nguyen Kim Anh - Product Director of VinBigdata (Vingroup): “VinFast Virtual Assistant (developed from ViVi Virtual Assistant) is a key product of VinBigdata. Adding AI technology to the product aims to make the interaction between customers and virtual assistants more natural and intelligent. This technology can also be easily integrated into products of the Vingroup ecosystem in particular and other companies and corporations in general.”
Pure Vietnamese generative AI model
To master generative AI technology, the VinBigdata team has researched and tested many different options, choosing a “non-majority” approach to design model architecture to improve performance and computing speed, saving infrastructure costs. This approach has helped VinBigdata create a miracle by completely mastering generative AI technology from the deepest core layer in just 9 months since the global “ChatGPT explosion”, significantly shortening the time compared to other “giants” in the world.
Following the success of ViGPT - "Vietnamese version of ChatGPT" launched at the end of 2023 by VinBigdata, Vivi Virtual Assistant integrates AI technology that generates hundreds of billions of Vietnamese data units to increase naturalness in communication as well as optimize the information synthesis process.
“VinBigdata's large language model is trained using unsupervised learning technology on hundreds of millions of hours of multi-regional speech data and 200 billion tokens (units) of Vietnamese data - equivalent to 300 million pages of text documents, giving the model the most advanced speech recognition capabilities today", Mr. Nguyen Kim Anh - VinBigdata Product Director shared.
The architecture of the new version of the virtual assistant inherits the advantages of the previous version's architecture, related to user intent recognition models, entity recognition, and vehicle control logic. These are models that have been carefully refined and honed using breakthrough methods.
This architecture is built on the latest approach called Generative Agents in which a large language model plays a role in understanding the conversational context, giving natural feedback to users, coordinating virtual assistants to interact with support tools to get accurate information as well as perform tasks accurately.
To build a Virtual Assistant with this new architecture, VinBigdata engineers have worked hard to solve many problems such as synchronizing vehicle control information & conversation context information, designing and building specific functions/tools for large language models that can interact through the function calling feature, and building large knowledge bases.
Holding a huge data source of up to 3500 terabytes of constantly enriched characteristic data and owning the latest generation of AI super server clusters from NVIDIA, VinBigdata's model has the ability to analyze, learn and produce results more accurately and quickly.
Currently, in addition to the VinFast virtual assistant integrated with generative AI, VinBigdata is cooperating with businesses and government agencies to bring this technology closer to the people. One example is the Virtual Assistant supporting public services, which is being tested with the Information Center (Ministry of Information and Communications) to provide information related to legal documents, policies, and regulations on administrative procedures in the field of Information and Communications.
In the future, VinBigdata's orientation is to continuously research, enrich the data warehouse and develop better generations of virtual assistants, serving a variety of fields and solving practical problems of Vietnamese people with technology owned by Vietnamese people.
Source: https://daidoanket.vn/tich-hop-ai-tao-sinh-tro-ly-ao-vinfast-the-he-moi-co-gi-dac-biet-10285936.html
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