According to information from Vertu Vietnam, this distributor has just received a request for support from a customer when the Meta Vertu 2 phone, worth about 140 million VND, was SIM locked, signal locked and turned into a 'brick' after a short time of use.

Vertu

Metavertu 2 phone versions are priced from 135 million VND to over 1 billion VND. Photo LN

Specifically, this customer said that the Vertu phone he was using was a gift and had only been used for about a month. While the customer was using it normally, the phone suddenly had a SIM and signal lock problem and could not be restored. Because it was a gift, the customer was hesitant to contact the giver to ask why the phone was having problems.

However, Vertu Vietnam said that in this case, they cannot support because this is a domestic product from another country brought to Vietnam by hand. The company refused to provide warranty and unlock for customers to use again.

A representative of a high-end phone company in the domestic market said that this is just one of many cases where customers come to the store for support after their phones are locked. Most customers who buy phones through third parties or hand-carried goods will end up buying domestic products from other countries. Most of these phones are not international versions and are only temporarily unlocked by the seller at the time of sale.

After a short period of use, the device will be locked and disabled as soon as the user updates to the latest version from the manufacturer or the device will be returned to its original state, resulting in many important features being limited. The phone can even become a 'brick' because it cannot use SIM, Vietnamese signal, losing all settings, software, data and even Vietnamese language...

In this case, some customers contacted the seller but did not receive support or only received temporary solutions, then the phone was locked again with SIM and signal.

For customers who receive gifts, the problem is even more difficult when they do not know the origin of the device but are afraid to ask the giver because this can affect the relationship or honor of the partner.

In the Vietnamese market, Vertu is exclusively distributed through Vertu Vietnam, so customers should not buy Vertu phones that are sold at unusually high prices to avoid future losses.