“Simpler - More punctual - More friendly”
In 2022, Gia Luong commune ranked 14th out of 18 communes and towns in Gia Loc district in terms of administrative reform. The main reason is that there are many procedures that need to be resolved on the network system, but the machines and civil servants do not meet the requirements, leading to some slow procedures that make people dissatisfied.
With the slogan "Simpler - More punctual - More friendly", Gia Luong commune has proposed many solutions to improve its ranking in this field. On December 30, 2022, the People's Committee of the commune developed Plan No. 52/KH-UBND on administrative reform, clearly stating the key tasks to be performed. The leaders of the People's Committee of the commune launched an emulation movement in the field of administrative reform, and at the same time included it as a criterion for emulation and year-end title evaluation.
To improve the professional qualifications of officials and civil servants working in the "one-stop" department, the Commune People's Committee organized for this group to participate in provincial and district training courses on administrative reform and professional work. The Commune People's Committee installed a separate internet connection for the "one-stop" department and equipped it with the best computer system for quick and easy access to information. The Commune People's Committee arranged for the Secretary of the Commune Youth Union to be on duty here to guide and assist people when they come to do administrative procedures.
Currently, 100% of the commune's administrative procedures are integrated with online public services, both fully and partially, at the address dichvucong.haiduong.gov.vn to serve organizations and citizens participating in resolving administrative procedures online. For some procedures, the commune also resolves them for people within the day, without having to wait.
Gia Luong Commune focuses on raising people's awareness of administrative reform. The Commune Radio Station broadcasts hundreds of news bulletins on administrative procedure reform, new administrative procedures, abolished administrative procedures, and implementation procedures in each field. Village officials regularly broadcast administrative procedure reform in meetings at the grassroots level. The "one-stop shop" department of the Commune People's Committee also posts procedures and implementation procedures in many fields.
Mr. Pham Van Tai, Vice Chairman of Gia Luong Commune People's Committee said: "The commune has many ways to propagate the process, content, and documents so that people can understand and bring them when doing procedures. This is to avoid the situation where people come to the Commune People's Committee but do not bring everything, have to go back and take it, wasting time and making people unhappy."
In 2023, Gia Luong commune received 2,092 applications, processed 2,083 applications ahead of schedule, the rest were on time, no applications were delayed. Of these, 1,940 applications were digitized, reaching 100% of the applications that needed to be digitized, and 235 applications were electronically certified...
People are satisfied
As someone who regularly goes to the Commune People's Committee to carry out administrative procedures, Ms. Dang Thi Dong in Thanh Lap village has seen the changes in the "one-stop" department of Gia Luong commune. "When I go to the Commune People's Committee, I just need to bring the necessary documents and the staff will handle it right away. The process is much faster and more accurate than before, we don't have to wait long or go back and forth many times," Ms. Dong said.
To achieve people's satisfaction, each cadre and civil servant of Gia Luong commune is always proactive in their work. Ms. Vu Thi Tuyet, a civil servant of culture and civil status, said that the civil status field has many new records, documents, and procedures. With each new procedure, she proactively learns, researches, and does it herself on the computer until she is proficient. If she does not understand something, she asks friends and specialized agencies in the district and province. When she starts to implement it, it goes much more smoothly, does not make people wait, and also reduces pressure when doing the job.
With the determination to maintain and improve its ranking, Gia Luong commune continues to effectively implement its administrative reform plan to bring greater satisfaction to the people.
THANH HASource
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