The case of the torn winning lottery ticket: Readers are dissatisfied with the rigidity of Hue Lottery Company

The original lottery ticket, which was partially torn, was determined by the police to not be counterfeit. Hue Lottery Company should pay the prize to the special prize winner.

Tuoi Tre Online readers "suggested" how Hue Lottery Company should pay the owner of the lottery ticket that won the special prize of 2 billion VND but was torn at the base in a "reasonable and reasonable" way - Photo: LT

Tuoi Tre Online readers believe that in the case of the lottery ticket winning the special prize of 2 billion VND being torn, the Thua Thien Hue State Lottery Company (abbreviated as Hue Lottery Company - PV) should pay the prize to the winner because the police have determined that the lottery ticket is genuine.

Should have reason, have emotion

According to many readers, although the regulation on prize payment is that the lottery ticket must be intact, in general, these regulations are to protect the interests of customers.

In the above case, when the lottery ticket has been verified by the police to not be counterfeited or erased, and the small winning number printed on the top is still intact, the prize should be paid to the customer.

In particular, the information on the lottery ticket appraisal above is consistent with the ticket stub still kept at Hue Lottery Company and the small number on the lottery ticket is still clear and not torn.

Reader Hua Hai Vi thinks that many people are never visited by the God of Wealth in their entire lives, but Ms. NTN was lucky enough to win the lottery, and the ticket was verified as real, so why not do your best to help that lucky person?

According to reader Ngoc Tinh, the regulations are established to ensure no fraud, and the regulations also have reason and reason in each specific case.

In this case, there is no fraud, so we should consider it based on sentiment... so that people feel protected.

"If the appraisal confirms that this lottery ticket was issued by our company and won the prize, then pay the prize to the customer. Or temporarily recognize it but wait 30 days to see if anyone brings another ticket to claim it, then consider paying the prize. We didn't issue it illegally so why not pay the prize?", a reader named Nguyen Ngoc suggested to Hue Lottery Company.

Another reader said that the truth has been clearly verified, and the company still has the documents to compare, so why not reward the person?

"Three truths" are enough for the company to pay lottery ticket buyers

Most readers of Tuoi Tre Online share the same opinion that the incident has caused customer confidence to decline.

"Losing trust is too much, the lottery company's actions are not good at all. If they don't pay the prize, there must be a reason, confirmed by the appraisal agency, and it must be clearly publicized. Otherwise, lottery ticket buyers will only be angry.

"If the police agency determines that the lottery ticket is genuine, without erasures, number changes, or cuts, the lottery company must pay the buyer," reader Tien Kennedy wrote.

Reader Tue thinks that Hue Lottery Company should show goodwill to its customers.

"The important thing is that the series of numbers, QR code, and border marks... are still clear, the lottery ticket only lost a small part of the surrounding edge. Let's ask, which is more important, this little edge or the series of numbers, QR code, border marks... to determine the winning lottery ticket?" - reader Tue asked.

"Hue Lottery Company is a real company, the person who bought the lottery ticket is real, the lottery ticket is real. These three facts are enough to pay the prize" - account Lam Le emphasized.

Reader Tran Quoc Thinh said that lottery tickets in some places are made of thin material, easily absorb water and tear easily. Therefore, lottery companies should review the material of the lottery tickets they issue. This will avoid causing trouble and frustration for winners or lottery ticket vendors when they encounter storms.

Source: https://tuoitre.vn/vu-ve-so-trung-giai-bi-rach-ban-doc-bat-binh-voi-su-cung-nhac-cua-cong-ty-xo-so-hue-20241205151905151.htm