Smart switchboard without keys: LPBank's breakthrough in the digital age

LPBank deploys Smart Call Center to bring convenient experiences to customers

IVR Technology Application - A Step Forward in Automation

From December 15, 2024, LPBank officially launched the Smart Customer Service Call Center system on the 3CX platform. This system is designed to overcome the limitations of traditional call centers, where customers often have to perform many complex keystrokes and wait for a long time.

The highlight of LPBank's Smart Switchboard system is the keyless IVR technology (Interactive Voice Response), which allows customers to interact entirely by voice. By eliminating complicated keystrokes, LPBank brings maximum convenience and time savings to customers.

When connecting to the Customer Service Center via hotline *8668 or 02462.668.668 , customers will experience the convenience of an intelligent virtual assistant. Just speak your request, the system will automatically analyze and give an accurate response or connect to the correct support department.

Ms. Nguyen Thi Huong, a regular customer of LPBank's services, shared: "Previously, every time I called the switchboard, I had to listen to instructions and then dial the number to choose the right service I needed. Sometimes I dialed the wrong number and had to do it all over again, which was very time-consuming. But since LPBank deployed a keyless switchboard, I just need to directly state my needs, the system automatically understands and connects to the right department. Communication has become faster, more natural, and I no longer feel bothered by having to remember the number keys. A truly convenient experience!"

Customers can easily connect with LPBank via hotline *8668 or 02462.668.668

LPBank's smart call center system does not stop at voice recognition but also has the ability to analyze emotions and respond according to context. This helps customers feel heard and understood, thereby increasing satisfaction and trust in the bank's services. This is an important step forward in applying AI to customer care, helping LPBank optimize processes and bring more personalized experiences.

LPBank catches up with global trends

The application of AI technology, especially the keyless IVR feature, to customer care services is becoming an inevitable trend in the world. Large companies and corporations such as Amazon, Apple, and Google have been implementing similar solutions to bring a more seamless, personalized, and efficient experience to customers.

By vigorously applying this modern technology, LPBank affirms its goal of becoming a leading retail bank on a digital platform, while consistently demonstrating the motto "customer-centric" in its sustainable development strategy.

Sharing about the keyless switchboard, LPBank's representative emphasized: "The implementation of the keyless customer care switchboard is an important step in LPBank's service digitalization strategy. We constantly innovate and apply modern technology to enhance customer experience. With this system, customers can easily interact by voice without having to perform complicated keystrokes. This is not only a technological improvement but also demonstrates LPBank's commitment to providing more convenient, faster and smarter services to customers."

By removing barriers in the process of communicating with the call center, LPBank not only saves time for customers but also brings comfort and satisfaction. This is a clear demonstration of LPBank's continuous efforts in applying technology to improve service quality, optimize processes and affirm its position in the digital age.

Instructions for using LPBank's keyless smart switchboard

To experience the convenience and modernity of the keyless Smart Switchboard, customers only need to follow these steps: