The Prime Minister approved the Project "Propaganda, dissemination, and improvement of the quality of providing and effectively using online public services by 2025, with a vision to 2030"

Propagating, disseminating, raising awareness and accessibility to information on providing and using online public services is an important premise for developing digital government.

Providing online public services is a key and core task in developing e-Government towards digital Government, taking people as the center and the object of service. To deploy quality and effective online public services, in addition to the tasks of legal environment and technical infrastructure, propaganda and dissemination of online public services is also an equally important task because awareness plays a decisive role. In fact, ministries, branches and localities are carrying out propaganda about public services in the traditional way but are still limited in content, quality and form due to the lack of unified guidance, limited funding and resources... This is also the main reason leading to limitations in deploying online public services and not attracting and forming the habit of using online public services for people and businesses (the rate of online processed records nationwide is only 45%, of which the local sector is only 18%).

In that context, the issuance of the Project "Propaganda, dissemination, and improvement of the quality of providing and effectively using online public services by 2025, with a vision to 2030" is very timely, providing a basis, a focused, unified, and detailed guide to organize propaganda and dissemination of online public services regularly, continuously, with a focus and appropriate to each subject, each locality, in each specific context nationwide, contributing to the successful implementation of the goals in the National Digital Transformation Program by 2025, with a vision to 2030.

Four perspectives

The project identifies 04 viewpoints, of which the first and most important viewpoint is: Propaganda, dissemination, raising awareness and access to information on providing and using online public services is an important premise for developing digital government, promoting national digital transformation; is a task that needs to be carried out regularly, continuously, focused and appropriate for each subject, each locality, in each specific context.

Two goals

The project sets out two general goals, aiming at providing all citizens with information, guidance, support, and universal knowledge and skills in using online public services so that they can use online public services conveniently and quickly, meeting individualized needs; at the same time, actively participate and provide feedback so that state agencies can improve the quality of online public service provision. The project also sets specific goals by 2030, of which the most important goal is: 70% of adults use online public services .

To achieve the set objectives, the Project has identified 06 main groups of tasks and solutions, including: Propagating, disseminating, raising awareness, popularizing knowledge and skills in using online public services through mass media and social media; Propagating, disseminating, raising awareness, popularizing knowledge and skills in using online public services through grassroots information systems; Propagating, disseminating, raising awareness, popularizing knowledge and skills in using online public services through other methods; Propagating, disseminating, raising awareness, popularizing knowledge and skills in using online public services at educational institutions; Improving the quality of providing online public services; Orienting content, activities and developing and editing propaganda documents within the scope of the Project.

The project also specifies the responsibilities of ministries, branches, and localities and allocates funding for the implementation of the project.

The project "Propaganda, dissemination, and improvement of the quality of providing and effectively using online public services by 2025, with a vision to 2030" will certainly create breakthrough results in the implementation of online public services, contributing to the successful implementation of the goals in the National Digital Transformation Program to realize the viewpoint "People is at the heart of digital transformation" and the philosophy of " No one is left behind" ; at the same time contributing to increasing the ranking of the Online Public Service Index, Vietnam's e-Government according to the United Nations' assessment; thereby improving the business environment, enhancing national competitiveness./.

Source: https://mic.gov.vn/thu-tuong-phe-duyet-de-an-tuyen-truyen-pho-bien-nang-cao-chat-luong-ve-cung-cap-va-su-dung-hieu-qua-dich-vu-cong-truc-tuyen-den-nam-2025-dinh-huong-den-nam-2030-197241217154325699.htm