SASCO elevates service, inspires from the heart

During the peak season of National Day, amidst the hustle and bustle, Tan Son Nhat airport becomes more vibrant and brilliant than ever with the proud red and yellow star colors. Every step of the passengers is warmly welcomed with sparkling eyes, bright smiles and warm greetings from the heart: "SASCO welcomes you!".

The bright smiles and the kindness and professionalism of SASCO staff warm the hearts of passengers.

Smile - Language of the heart

Choosing the time when flights are busiest during the National Day holiday on September 2nd, the busiest time of the year for passengers, SASCO launched the program "Service from the heart" with a unified greeting throughout the system to refresh the brand image and bring customers the most satisfying experience in each service.

SASCO Shop staff welcomes customers

Passenger Thu Thuy, Ho Chi Minh City said she felt happy and impressed with the beautiful images and the friendly welcome and enthusiastic advice of SASCO staff.

“I needed a very special gift for my teenage daughter’s birthday. You guys advised and helped me choose a Capybara stuffed animal wearing a turtle backpack and beautifully wrapped the gift. As soon as she heard the name Capybara, my daughter excitedly shouted: “How did you know about this hot trend?” “Airport service is like that, I am very satisfied,” Ms. Thu Thuy shared.

Mr. Seung-ho, a Korean tourist, shared that this was his first time coming to Vietnam, but as soon as he landed at Tan Son Nhat airport, he felt close and comfortable thanks to the lovely smiles and greetings of the airport staff in bright Vietnamese flag-colored uniforms.

Difference and creativity make success

The “Service from the Heart” program is part of SASCO’s corporate culture: creating sustainable internal strength from a happy and professional working environment. Along with business development programs, digital transformation, innovation and service quality improvement, SASCO pays special attention to investing in human resource development.

Hospitality Training Course is a collaboration between SASCO and Wings Academy Training Center.

To meet the development needs in each stage, SASCO continuously updates modern and comprehensive training programs. Employees are trained in product knowledge, soft skills, enthusiasm, and improve multilingual skills of target market countries: English, Korean, Japanese, Chinese, etc.

Trung Nhat, SASCO Business Lounge Staff, said that the in-depth product knowledge courses, multilingual communication skills and hospitality spirit help him and his colleagues to be confident and ready to conquer new challenges to bring more satisfying experiences, meeting the increasing demands of international customers.

Bringing a sense of comfort and fun, creating an environment for developing passion and young talents, SASCO has built "trendy" playgrounds: Fit & Health Sports Club; Talent Club and meaningful social responsibility activities: tree planting, recycling festival...

Mangrove planting staff in SASCO's "Happy Green Shoots" project

In particular, the internal competition "Voice of the Pioneers" encourages employees to freely create, contribute ideas and initiatives from their work positions to contribute to improving products and services and bringing new experiences to customers.

Linh Nhi, SASCO Duty Free Sales Staff - the "author" of the Service Greeting from the Heart in the "Voice of the Pioneers" contest shared: "Today, SASCO is implementing a new greeting throughout the service system. What could be happier than when your idea is brought to reality, like sending your feelings and heart to your beloved customers. I feel proud that my idea is recognized by the company and I love my job more, each day I go to work becomes more meaningful".

Creating a happy working environment with happy employees is the deep root to foster customer satisfaction and build a SASCO brand that is increasingly loved, rising to the heights of other aviation businesses on the path of strong development, welcoming new opportunities, the future of SASCO with aspirations to reach new heights.

Source: https://baodautu.vn/sasco-nang-tam-dich-vu-khoi-nguon-cam-hung-tu-trai-tim-d223942.html