Implementing the digital transformation roadmap, in recent times, the State Treasury of Hai Lang has promoted administrative procedure reform, applied information technology (IT), and drastically deployed operations through online public services. Thanks to that, customers and budget spending units have been given more favorable conditions in the transaction process.
Hai Lang State Treasury creates favorable conditions for taxpayers - Photo: MT
In 2023, according to the system-wide satisfaction statistics table, Hai Lang State Treasury is the unit with the highest customer satisfaction rate among State Treasury units in the province and ranked 129/703 units nationwide.
Since 2018, implementing the Government's policy of promoting digital transformation, Hai Lang State Treasury has actively promoted, assigned, and arranged professional civil servants to provide timely guidance and support, grasp and resolve difficulties and obstacles in the process of implementing online public services (DVC) and received active support from budget relations units. 99/99 units have registered to implement, ensuring that all transaction documents are paid through the DVC program.
Hai Lang State Treasury is also the leading unit in mobilizing, propagating, and instructing account holders/chief accountants of units to install risk warning applications on mobile devices to facilitate customers in querying account balance fluctuations promptly and accurately, contributing to preventing and limiting risks and losses for units using the state budget.
In 2020, the implementation of Decree No. 11/2020/ND-CP of the Government regulating administrative procedures in the field of State Treasury has helped to reduce many components of the dossier. The process and procedures for controlling expenditures have been simplified, accordingly, the control time has been shortened from 7 days to 3 working days for investment expenditures, and 1 working day for "pre-payment, post-control" expenditures.
The responsibilities and powers of agencies and units in the state budget expenditure cycle are clearly defined, risk-based expenditure control, expenditure control according to the expenditure contract mechanism, and the expenditure commitment control mechanism are gradually improved, approaching international practices, contributing to preventing arrears in payments.
In the work of collecting the State budget, in order to expand the space and time for paying the State budget, diversify the forms and locations of paying the State budget, up to now, the State Treasury of Hai Lang has coordinated with commercial banks in the area including: Vietcombank, Agribank, LienVietPostBank. Therefore, the process and procedures for collecting the State budget have been simplified, shortened, and the collection methods have been diversified with many different types of payment.
Reduce the time for taxpayers to pay money from 30 minutes to 5 minutes/transaction. Thereby, creating favorable conditions for taxpayers, saving time, costs, and human resources in the work of collecting state budget revenues, contributing to quickly and fully concentrating revenue sources for the state budget and promoting non-cash payments in the economy.
Previously, there was a situation where units focused on making payments at the end of the old budget year and the beginning of the new budget year, so the volume of documents and records that had to be processed was very large, leading to the transaction staff not being able to process them in time, and even leaving the records overdue and refusing them many times. Up to now, this situation has been resolved, the records being refused many times and the subjective errors on the part of the Hai Lang State Treasury have significantly decreased.
Ms. Phan Yen, residing in Hai Lang town, said: “Now administrative transactions at the Hai Lang State Treasury are much more convenient. The quality of resolving and processing records and documents has been improved, procedures are simple and shortened. In particular, the repeated refusal of public services has been completely overcome.”
A highlight in the administrative reform of Hai Lang State Treasury is the widespread implementation of the automatic payment process for telephone, internet, electricity and water bills according to the authorization document of the budget spending unit. The entire process is carried out on an electronic system connected from the system of VNPT - Vinaphone and Vietinbank to the data exchange portal of the State Treasury.
Every month, budget-using units do not have to send payment requests for electricity and telecommunications expenses. The State Treasury automatically makes payments according to the unit's authorization, thereby minimizing social costs and contributing to administrative reform. To date, 82/82 units have met the conditions to authorize automatic payment authorization through the Hai Lang State Treasury.
In order to have a basis to improve service quality, every year, together with the State Treasury system, Hai Lang State Treasury conducts a survey on the satisfaction level of units, organizations and individuals with the State Treasury's service in the survey and evaluation application opened on the State Treasury's Public Service Information Page.
In order for the survey to be substantive and achieve the set results, Hai Lang State Treasury has promoted propaganda to budget-using units about the responsibilities and rights of customers when participating in the survey. Because through this activity, the State Treasury will see the advantages and disadvantages in customer service, thereby making more appropriate adjustments.
In addition to the periodic survey activities deployed by the State Treasury on the public service information page, with the spirit of openness and acceptance, the unit has publicized the hotline, in the main lobby of the unit's headquarters, there is a suggestion box to receive feedback from customers, creating favorable conditions for customers to reflect and make recommendations on the settlement of administrative procedures and the operation of the Hai Lang State Treasury for timely and reasonable handling, ensuring the process.
Director of Hai Lang State Treasury Hoang Hai Ha said: Thanks to advances in administrative reform and IT application, up to now, Hai Lang State Treasury has successfully achieved the goal of "no cash transactions at the treasury headquarters", regularly spending 100% of transactions on the electronic public service program and is on track to complete the treasury goal of "3 nos" - no paper documents, no direct customers and no cash transactions at the treasury headquarters.
In the coming time, to contribute to the successful implementation of the goals set out in the State Treasury Development Strategy to 2030, especially towards the goal of digital treasury, Hai Lang State Treasury will continue to closely follow the strategy's action program to proactively and synchronously implement tasks and solutions suitable for each development stage.
Review and improve the organizational structure in a streamlined manner; arrange staff according to job positions appropriate to the capacity and qualifications of each staff member; train and retrain, and provide training to staff to meet new requirements. Complete the policy mechanism in the direction of reforming administrative procedures based on strong application of IT and sharing of information and electronic data to simplify records, administrative procedures and payment control content, and shorten processing time.
Minh Tri
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