(Dan Tri) - Constantly improving customer service value, Dien May Xanh signed strategic agreements with 16 partner air conditioner brands in the spirit of FamilyShip to strongly improve services for 2025, bringing a convenient and different shopping experience.
Faced with a challenging market, Dien May Xanh and its partners have determined that a strong and decisive move is needed to increase competitiveness as well as promote customer shopping needs.
With that determination, the cooperation agreement for the air conditioning industry in 2025 is built on the spirit of FamilyShip - closely connected like a family, sharing the best resources together to move towards a common goal.
Instead of chasing the price reduction race, Dien May Xanh and its partners chose a breakthrough direction, which is not only selling products but more than that, selling the value of using the products. This means that customers do not simply own products but are also guaranteed a superior shopping experience, with a series of upgrades in service and superior product categories.
In the air conditioning industry, especially during peak hot seasons, delivery and installation speed plays a key role. In the past, when demand increased, customers often had to wait a long time for their turn, but now Dien May Xanh has made a commitment to "buy in the morning - install in the afternoon" thanks to focusing resources on building a team of dedicated technicians.
Mr. Doan Trung Hieu, General Director of Tan Tam, said that the company currently has about 3,400 trained and certified workers from all brands, along with 1,800 collaborators, with installation time being reduced to less than 100 minutes. This large, skilled workforce is the basis for Dien May Xanh to make the above commitment, making speed a differentiator of the system, especially in the hot season.
In addition to installation speed, Dien May Xanh also strictly controls the quality of materials. All components must meet many strict standards to ensure durability and safety. To optimize costs for customers, the retail chain also provides free materials and installation, with a refund policy if customers do not use all the accompanying materials.
Committed to long-term companionship with consumers, Dien May Xanh also upgraded its after-sales policy with a 4-year lifetime warranty program, along with periodic maintenance services.
Specifically, customers will receive 8 air conditioner cleaning and gas pumping services in 4 years at a preferential cost, in line with the 6-month maintenance cycle to maintain operating efficiency. Thanks to that, users can optimize costs, extend the life of the device, and do not need to spend time remembering to schedule maintenance. The system will automatically send reminders via the application, and the Tan Tam team will also call to confirm the implementation time.
Not only upgrading services, Dien May Xanh also breaks down all financial barriers so that customers can easily own air conditioners with the "use now, pay later" installment payment method.
This is a superior form of dividing the product value into small amounts with flexible terms suitable for each individual's financial situation, no additional fees, no interest, helping buyers to bring the product home to use even if they do not have money available.
The previous payment term was 6 months, now it has been increased to 12 months and may be extended further in the future, affirming the commitment to provide the best customer support on the market.
In addition to service improvements, exclusive cooperation with many brands, notably AQUA, LG, Samsung, Toshiba, etc., helps Dien May Xanh build a richer product portfolio with many exclusive air conditioner models. This makes it easier for customers to access products with extremely competitive prices and many limited promotions.
With more diverse choices than the market, users can now find the right product for their needs, budget and living space in one place.
From products to services, Dien May Xanh has made great strides after signing cooperation agreements with 16 partner air conditioner brands. These changes are guaranteed to bring a more convenient shopping experience, helping consumers easily own the right air conditioner with complete service.
Source: https://dantri.com.vn/kinh-doanh/hop-tac-tren-tinh-than-familyship-dien-may-xanh-mang-nhieu-loi-ich-cho-nguoi-dung-20250321103500980.htm
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