Recently, many people have complained about the inconvenience they experience when logging in and using the VNeID application - electronic identification.
Specifically, comments reflect that they have difficulty logging into their accounts, slow connection causing interruptions, weak device configuration leading to difficulty logging in...
At the press conference for the first 6 months of 2023 organized by the Ministry of Public Security on the morning of June 30, Major General Nguyen Quoc Hung - Director of the Department of Administrative Police for Social Order (C06 - Ministry of Public Security) spoke up to explain.
According to Mr. Hung, up to now, the Ministry of Public Security has issued over 45 million electronic identification accounts. The operation and application of VNeID have been effective in serving the people.
Regarding the difficulties people have when using the VNeID application, Major General Nguyen Quoc Hung said that currently the number of activated accounts is very large, affecting access at some time frames.
Due to the sudden increase in the number of people registering and using, some people experienced slow login times. This time frame occurred from 7-9pm every day. In addition to the sudden increase in users and application usage, congestion at certain times also depends on the network operators.
According to Major General Hung, the slow access to the application is also caused by people's phones having low configuration and full memory capacity. This leads to slow speed when processing and executing applications.
"Department C06 - Ministry of Public Security has proactively coordinated closely with network operators, expanded transmission lines, improved processing speed, and met the requirements of people and businesses," said Major General Nguyen Quoc Hung.
Major General Nguyen Quoc Hung also informed that the Ministry of Public Security is currently strengthening the implementation of Project 06, researching, deploying, and expanding utilities and applications from VNeID to serve people and businesses. With the VNeID level 2 application, replacing some documents, contributing to reforming administrative procedures, creating favorable conditions for people and businesses to perform online public services.
Recently, the Department of Administrative Police for Social Order has deployed the application of passenger identity authentication via VNeID at airports to replace some types of personal documents, initially bringing great benefits to people, businesses and society.
Director of Department C06 also recommends that if people encounter any difficulties or problems related to chip-embedded ID cards, electronic identification accounts, VNeID, they can ask questions on Department C06's website or via the hotline, the unit will answer, guide, and support 24/7.
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