(To Quoc) - The Vietnam National Administration of Tourism has just sent Official Dispatch No. 253/CDLQGVN-QLLT to the Departments of Culture, Sports and Tourism and Tourism Departments of provinces and centrally-run cities on preventing, stopping and handling fraudulent activities of appropriating assets on cyberspace in the tourism sector.
The document of the Vietnam National Administration of Tourism clearly stated that recently, the situation of fraud and property appropriation in the tourism sector, especially the form of online booking fraud, has been increasing. Fraudsters have created websites and fan pages impersonating reputable tourism service businesses with many tricks of discounts, fake promotions and requests for advance deposits, etc. to appropriate people's money, negatively affecting the image of the tourism industry, causing public outrage.
The post about the scam of appropriating more than 1 billion VND when booking a room on the fanpage "Minawa Kenh ga Resort & Spa Ninh Binh" received a lot of interaction on social networks.
Implementing the Prime Minister's Official Dispatch No. 139/CD-TTg dated December 23, 2024 on strengthening the prevention, suppression and handling of fraudulent activities of appropriating assets using high technology, in cyberspace; to continue to strengthen measures to prevent, suppress and handle fraudulent acts, protect the legitimate rights of tourists and the reputation of the tourism industry, raise the responsibility and awareness of tourism businesses as well as of people and tourists, the Vietnam National Administration of Tourism requests the Departments of Tourism of localities to:
Strengthen propaganda to tourism service businesses and people to understand new forms and tricks of fraud in the tourism sector; recommend people to carefully research information about tourism service providers in general and tourist accommodation establishments in particular before booking services and making payment transactions; only book services on official websites and fanpages of tourism service businesses provided by local tourism management agencies or through reputable service booking platforms.
Strengthen inspection and examination work, promptly detect and handle violations according to the provisions of law; promptly receive and resolve petitions and related feedback from citizens according to authority; coordinate with competent authorities to regularly review and prevent fake websites and fanpages, and strictly handle subjects with fraudulent behavior.
Provide information on registered tourism service establishments in the area so that people and tourists can know and book services; at the same time, coordinate to fully update information on local tourism service establishments to the database system of the Vietnam National Administration of Tourism for public announcement nationwide.
Require local tourism service businesses to raise their sense of responsibility in protecting customers; regularly review and promptly detect information platforms and social networking sites that impersonate their tourism service businesses; proactively coordinate with competent authorities to promptly resolve and handle related cases; do not spread or take advantage of false information about tourism service businesses to attract tourists' attention. Strengthen the application of security measures, prevent intrusion and counterfeiting; provide information on official websites, fanpages, and social networking platforms to the local Department of Tourism to enhance the identification of official fanpages and websites and avoid counterfeiting.
Source: https://toquoc.vn/cuc-du-lich-quoc-gia-viet-nam-khuyen-cao-phong-ngua-hoat-dong-lua-dao-tren-khong-gian-mang-trong-linh-vuc-du-lich-20250212200111666.htm
Comment (0)