The Vietnam Digital Transformation Program has been in its fifth year for four years. The first year was the launch of Digital Transformation. The second year was a nationwide Digital Transformation rehearsal during the Covid-19 pandemic. The third year was the construction of national digital platforms. The fourth year was the development of digital data. 2024 is the beginning of the fifth year, we will focus on developing the digital economy with four pillars: Information Technology and Communications Industry, Digital Development of Industries, Digital Management and Digital Data Development.
The past 4 years have given us some valuable experience to determine effective ways of implementing digital transformation.
The first is to do a pilot. Do a pilot first, do it thoroughly, until it is successful, then expand it nationwide. Digital transformation must be done 100% nationwide to be effective, but we do not have enough experience, resources, especially human resources to do it all at once nationwide. Therefore, we need to focus on directing the pilot in 1 commune, 1 district, 1 province, 1 industry, and do it thoroughly, do it until it is successful, make it convenient and easy to use, make it effective and do it on a digital platform, then from there expand it and quickly do it nationwide.
The second is using digital platforms. In the IT era, all ministries, branches and localities were decentralized, there were almost no systems or platforms used nationwide. So each place did everything from A to Z, which was decentralized, wasteful and difficult to connect. But in the digital transformation era, digital platforms used nationwide appeared, called central platforms or national digital platforms: Investment in one place, hardware in one place, software in one place, operation and exploitation in one place, but use is for everyone nationwide. Therefore, it is necessary to clarify what is central and what is local. The Ministry of Information and Communications will clarify and announce what is central and what is local, so that localities can rest assured that this is what they must do and are allowed to do. And ministries and branches must do the central thing.
Third, new things need detailed instructions. Anything new, abstract, technological, and never done before (that is, still vague) needs detailed instructions at first, like hand-holding, especially the basics, so that digital transformation can spread and go deep down, become universal and comprehensive. The Ministry of Information and Communications will clarify the most basic things of digital transformation and provide detailed instructions: What, how to do it, who will do it, and when will it be completed. If we do not start digital transformation in this way, digital transformation will only be successful in a few places. Once the most basic things have been started nationwide, ministries, branches, and localities will be confident to do the next things themselves.
Fourth is cooperation with Vietnamese digital technology (CNS) enterprises. Vietnam has many excellent CNS enterprises, with enough capacity to help ministries, branches and localities successfully implement digital transformation. For state agencies, CNS is difficult. But for CNS enterprises, it is not difficult. However, CNS enterprises do not know what to do to implement digital transformation for ministries, branches and localities. They do not have expertise, do not know the problems of state agencies, and do not have data. As long as ministries, branches and localities know their problems, know what they want, and then provide expertise and data, CNS enterprises will help digital transformation succeed. Whatever the State finds difficult to invest in, CNS enterprises can also invest in to provide back to the State in the form of services. The cooperation between ministries, branches and localities with CNS enterprises is for each side to focus on what is easy, and not do what is difficult, and let experts do it.
Fifth is to find successful formulas to replicate. We successfully pilot and then come up with successful formulas for digital transformation for all sectors and levels, so that we can communicate and replicate them. Successful formulas that are concise, true to their nature, easy to understand, easy to follow, will truly be a kind of national strength. For example, the Ministry of Public Security has the formula Correct, Sufficient, Clean, Living when creating a population database; Digital Transformation of Vietnam is Digital Government + Digital Economy + Digital Society ; Digital Transformation of Vietnam is Information Technology and Communications Industry + Digital Transformation of Industries + Digital Management + Digital Data ; Digital Transformation of the entire population is Going to every alley, Knocking on every door, Checking every object, and so on.
Today, we are here to directly witness a sector that has achieved initial success in digital transformation, which is the Supreme People's Court. The most successful thing is that digital transformation has become a daily working tool for 12,000 judicial officials. This is the result of 3 years of digital transformation. Digital transformation will not be successful if it is just a movement, it is the result of a continuous process.
From the beginning, the Supreme People's Court has chosen a strategic partner to accompany. Digital transformation is a journey, not buying a software to use like in the IT era, but developing software for oneself. Digital transformation software is not just written and finished, but will be completed through the process of use. And so, a digital transformation enterprise cannot do it by itself. The Court also does not have the technological force to do it by itself. In the digital transformation era, software is always done by two parties, the digital transformation enterprise and the State agency. They have to go a long way together, be strategic partners of each other, and the enterprise must have human resources dedicated to the digital transformation project.
State agencies must clearly set out the problem for CNS enterprises, teach them their profession and expertise, provide data and industry knowledge to enterprises so that they can develop products, then directly use the products every day and continuously make requests to improve the products - that is the requirement for state agencies to successfully implement digital transformation. The software has been written, but making it smarter every day is the job of state agencies. For example, after more than 2 years of the Supreme Court using the digital system, system users have submitted 27,000 difficult legal situations for consultation, and from here, 18,000 standardized situations have been formed and entered into the system for future reference, enriching the knowledge system of the judiciary.
The smartest people in the organization must teach and transfer their knowledge to the digital assistant software - the virtual assistant, so that other people in the organization can use it. When employees use the virtual assistant to solve their daily work, they will discover things that the virtual assistant does not know, then seek knowledge to supplement the virtual assistant. In the later stage, when the virtual assistant has been put into use, the person who makes the virtual assistant smarter is the user. In the early stage, the main role is the smart people, in the later stage, the main role is the user.
IT is the application of technology to automate what you are doing, automate the old, old processes. In the IT era, technology is the main thing, only needing an IT director, equivalent to the department/office level. But digital transformation is changing the way of doing things, changing the way organizations operate, is a revolution in change rather than a revolution in technology, therefore, a leader is needed. The fact that the Chief Justice of the Supreme People's Court directly undertakes the first digital transformation project, directly directs the digital transformation of the court sector is a prerequisite for successful digital transformation. In addition, the digital transformation of the Supreme Court has focused from the beginning on serving the central target of court officials, creating digital tools to reduce workload, reduce working time, and increase the quality of work for them. Digital transformation without the support of officials and civil servants, without their daily use, will not be successful.
The Ministry of Information and Communications would like to sincerely thank the Chief Justice of the Supreme Court and the judiciary for their perseverance, determination and steadfastness in digital transformation over the past 3 years so that today we have a successful digital transformation model at the ministerial level to replicate nationwide, contributing to promoting the national digital transformation.
Source: https://vietnamnet.vn/cds-nganh-toa-an-da-tro-thanh-mo-hinh-thanh-cong-de-nhan-rong-ra-toan-quoc-2293969.html
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