In the latest announcement of VNDirect Securities Corporation (VNDirect), this securities company has introduced a customer support policy after the incident that disrupted transactions over the past week.
According to VNDirect, the incident of VNDIRECT's system being attacked on March 24, 2024, leading to service disruption on trading platforms from March 25, 2024, is an unwanted risk for the company and has affected investors' transactions in the past time.
VNDirect said it has successfully completed the transaction flow on the simulated environment and is completing procedures with the information security management agency to be able to officially connect with the two stock exchanges HOSE and HNX.
Previously, VNDirect Chairwoman Pham Minh Huong sent a letter of apology to investors and said that the company's trading platform will officially resume operations today, April 1.
In the latest announcement, VNDirect said that to thank and partly compensate for the losses of investors, VNDirect would like to thank investors who own investment and securities trading accounts at VNDIRECT with preferential policies in the second quarter of 2024.
Accordingly, the company will waive transaction fees for underlying securities in April 2024. Applicable subjects are all existing customers and new customers (excluding fees paid to Stock Exchanges and taxes).
The company also waives all interest rates on margin trading loans from March 25 until the trading system resumes. The applicable subjects are all customers with outstanding margin trading loans.
In addition, VNDirect said it will waive overdraft interest and overnight position management fees for derivative securities transactions from March 25 until the day the trading system resumes. The applicable subjects are all customers who have overdraft debt or overnight positions.
This securities company also applies a margin lending interest rate of 9.3% in April 2024. The subjects of application are customers with outstanding margin trading balances on any day in April 2024. The scope of application is all old and new outstanding balances in April 2024.
The policies of the April customer appreciation program mentioned above will take effect when the products and services are traded again. The policies of May and June will be updated to customers as soon as possible.
Investor Pham Van Hai from Hanoi said that these free transaction policies are actually nothing new because other securities companies are also racing to offer free transactions. Exemption from margin interest (margin trading loans), exemption from overdraft interest for derivative position management only applies to investors who use this service.
For individual investors who do not use leverage, this policy is the same as that applied by other securities companies, although there were no incidents.
As of 6:35 this morning, VNDirect's trading platform has not yet returned to normal operation. The company's website only posts updates on the incident.
According to VNA
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