At a press conference providing information on socio-economic issues in Ho Chi Minh City on the afternoon of November 21, Mr. Nguyen Duc Chung - Deputy Director of the Ho Chi Minh City Digital Transformation Center said that the team of engineers and experts of the Ho Chi Minh City Digital Transformation Center (under the Ho Chi Minh City People's Committee) coordinated with relevant units to develop the application "Ho Chi Minh City Digital Citizen" (Digital Citizen App), which was just launched in November 2024.
This digital platform is a smart mobile application, which functions as a two-way communication channel between the Ho Chi Minh City government and the people through easy and convenient one-touch interaction.
Through the Digital Citizen App, people and businesses can send feedback and recommendations on issues arising in life and offer ideas for city development...
The app also helps parents, students, and residents look up school information and detailed school addresses. In addition, it helps look up information about medical facilities; information related to tourism, services;...
According to Mr. Nguyen Duc Chung, Deputy Director of the Ho Chi Minh City Digital Transformation Center, people can grasp the results of Ho Chi Minh City's functional agencies resolving the issues and incidents they report through the Digital Citizen App directly and as quickly as possible. In addition, people can also look up administrative procedures, look up administrative records and grasp the status of administrative record resolution in all fields.
In addition to the Digital Citizen App, at the press conference, Mr. Tran Minh Tuan - Deputy Head of the Department of Posts and Telecommunications under the Department of Information and Communications of Ho Chi Minh City said that recently the city has effectively deployed the 1022 Information Portal model, which is a channel to receive feedback and recommendations from people in many fields.
From January 1, 2024 to present, Portal 1022 has received nearly 64,000 feedbacks and recommendations from citizens, businesses, agencies and organizations. Notably, the fields of urban transport infrastructure, lighting, electricity and telecommunications received the most feedbacks, at a rate of 31%. Next are feedbacks and recommendations from citizens on urban noise (18%); urban order (11%); bus information lookup (10%) and administrative procedures (30%).
According to the representative of the Department of Information and Communications of Ho Chi Minh City, the rate of timely handling of complaints and recommendations is very high, reaching 99.5%. Many complicated infrastructure incidents were also promptly reported to the people, and at the same time, relevant departments and agencies made plans to thoroughly overcome and handle them.
Digital system models have become an "extended arm" for the leaders of the Ho Chi Minh City government to monitor the handling of feedback and suggestions. From there, there are timely instructions to directly, decisively and on time resolve administrative procedure records and suggestions from people and businesses.
Source: https://daidoanket.vn/tp-hcm-phat-trien-them-kenh-tuong-tac-so-giua-nguoi-dan-voi-chinh-quyen-10294966.html
Comment (0)