Summary of 10 years of implementing Directive 35 of the Politburo on citizen reception and complaint and denunciation settlement

Comrade Doan Minh Huan, member of the Party Central Committee, Secretary of the Provincial Party Committee chaired the conference. Also attending were comrades: Mai Van Tuat, Standing Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Council; Pham Quang Ngoc, Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Committee; Nguyen Hong Diep, Head of the Central Citizen Reception Committee; comrades of the Standing Committee of the Provincial Party Committee; leaders of the Provincial People's Council, People's Committee, and National Assembly Delegation; comrades of the Provincial Party Executive Committee; heads of departments, branches, sectors, the Fatherland Front and socio-political organizations at the provincial level; leaders of specialized agencies advising and assisting the Provincial Party Committee; leaders in charge of citizen reception and complaint settlement of a number of agencies; Standing Committees of district and city Party Committees; Heads of the advisory and assisting departments for internal affairs, anti-corruption, anti-negativity and judicial reform of district and city Party Committees; Chief Inspector, Head of the Citizen Reception Committee of districts and cities; collectives and individuals who were commended.

Summary of 10 years of implementing Directive 35 of the Politburo on citizen reception and complaint and denunciation settlement — Conference delegates.

Over the past 10 years, under the leadership and direction of the Provincial Party Committee, People's Council and People's Committee, the work of receiving citizens and resolving complaints and denunciations of citizens in the province has had many positive changes and achieved many important results.

Notably: The work of disseminating and thoroughly raising awareness of the position and role of citizen reception has been of interest to Party committees and authorities at all levels and sectors; the awareness and actions of the entire political system in the work of citizen reception, handling petitions and complaints, and the sense of responsibility of Party committee leaders and heads of State management agencies in directing, operating, reviewing and resolving complaints and complaints, especially complicated and crowded cases, have been raised and identified as one of the key and regular tasks in leadership, direction and administration.

Over the past 10 years, Party secretaries at all levels have received 14,400 calls with 2,214 citizens (including 209 unscheduled calls with 190 citizens). State administrative agencies have received 38,445 citizens with 588 large groups (with 5 people or more). Citizen reception has been gradually associated with the settlement of complaints and denunciations, many cases have been resolved immediately at the grassroots level. Through citizen reception, many opinions, recommendations and reflections from citizens have been focused on and promptly resolved; cases have been basically organized after conclusions and decisions have been made.

The process of handling complaints and denunciations has been flexible in applying many measures suitable to the actual situation, especially the work of conciliation and organizing dialogues in the process of handling complaints and denunciations has been given more attention, contributing to the final resolution of many complicated and long-standing cases, as well as newly arising cases and conflicts, ensuring the legitimate and legal rights and interests of organizations and citizens, limiting re-complaints and re-trials; fundamentally overcoming the situation of citizens gathering in large numbers at the headquarters of State agencies to make complaints and denunciations.

State administrative agencies have resolved 624/629 complaints under their assigned authority, reaching 99.2% (of which over 10% of the cases were resolved through conciliation and persuasion); have resolved 441/445 denunciations under their authority, reaching 99.1%. Coordination between levels, sectors, and mass organizations in resolving complaints and denunciations has become increasingly close and effective, especially for cases with large numbers of people, complicated, and prolonged. The position and role of elected agencies, elected representatives, the Vietnam Fatherland Front, and socio-political organizations at all levels in receiving citizens and resolving complaints and denunciations have been increasingly promoted.

The work of inspecting and examining the responsibilities of heads of State agencies in complying with and implementing legal regulations on KNTC has received attention, promptly detecting and correcting limitations and shortcomings, contributing to improving the effectiveness and efficiency of State management of State administrative agencies.

The media has made many efforts to reflect and provide timely, honest and objective information on the results of citizen reception and complaint settlement by Party committees and authorities at all levels, contributing to orienting public opinion and supporting citizen reception and complaint settlement.

Attention has been paid to personnel work; competent and ethical officials have been assigned to meet legal and practical requirements to receive citizens and resolve complaints and denunciations; policies and regimes have been paid attention to for officials and civil servants performing citizen reception duties according to regulations; and information technology applications have been promoted in citizen reception, petition handling, and complaint resolution.

The results of citizen reception, petition handling, and complaint resolution over the past 10 years have made important contributions to maintaining political stability, social order and safety, and creating a favorable environment for socio-economic development.

At the conference, delegates focused on clarifying the results achieved, sharing experiences as well as shortcomings and limitations in implementing Directive No. 35 of the Politburo; proposing a number of recommendations and solutions to continue strengthening the Party's leadership in citizen reception and complaint settlement in the coming time.

Speaking at the conference, comrade Nguyen Hong Diep, Head of the Central Citizen Reception Committee, acknowledged and highly appreciated the results of Ninh Binh after 10 years of implementing Directive No. 35, and affirmed that Ninh Binh is a bright spot in receiving citizens, handling citizens' complaints and denunciations, and that Ninh Binh's experiences will be lessons for localities nationwide to refer to and implement.

To further improve the work of receiving citizens and handling citizens' complaints and petitions, he suggested that in the coming time, all levels, sectors and localities in the province should strengthen their grasp of public opinion and promptly resolve problems arising at the grassroots level. Focus on training skills in receiving citizens and handling citizens' complaints and petitions; and soon deploy the application of online citizen reception.

Emphasizing the advantages intertwined with the difficulties and challenges in socio-economic development, especially in attracting investment to implement projects, he suggested that Ninh Binh should pay more attention to resolving complaints and denunciations related to site clearance. He also noted that in resolving citizens' complaints and denunciations, in addition to promoting the role and responsibility of leaders of Party committees and authorities at all levels, it is necessary to continue promoting the role of prestigious people, village elders, and village chiefs, and mobilizing the active and responsible participation of grassroots cadres, dignitaries, and officials in grassroots mediation work.

Receiving Ninh Binh's recommendations, the Central Citizen Reception Committee will report to competent authorities for consideration and resolution.

Concluding the conference, Secretary of the Provincial Party Committee Doan Minh Huan acknowledged and highly appreciated the opinions and discussions of the delegates at the conference, and affirmed: Practice shows that the implementation of Directive No. 35 has ensured the legitimate rights and interests, and resolved the concerns of the people. At the same time, through the implementation of the Directive, it has expanded and enhanced the practice of citizens' direct democratic rights; prevented and stopped the plots of hostile forces that take advantage of the right to protest to incite and entice people to take advantage of the right to protest to gather in large numbers, disrupt security and order, thereby carrying out political schemes, opposing our Party and State. The implementation of the Directive has contributed to training the mettle and raising the sense of responsibility of the staff participating in receiving citizens; tightening discipline, contributing to ensuring political stability, social order and safety, serving the economic development in the locality.

Noting the challenges in handling complaints and denunciations in the new context, in order to further improve the quality of citizen reception and handling of citizens' complaints and denunciations, the Provincial Party Secretary suggested that it is necessary to pay attention to properly resolving the following relationships: the relationship of coordination between levels, sectors, and sectors; the relationship between citizen reception and complaint handling; the relationship between the fundamental factors of handling and the handling method. To do so, it is necessary to respect and protect the legitimate rights and interests of the people; prevent and repel plots to take advantage of complaints and denunciations to sabotage the Party and the State; at the same time, take measures to protect cadres, prevent and handle acts of taking advantage of complaints and denunciations to cause public disturbances.

The Provincial Party Secretary also noted that the qualifications, capacity, working methods and style of the staff directly involved in receiving citizens and resolving citizens' complaints and denunciations are important factors, so the staff doing this work must "play their roles and know their lessons"; uphold responsibility in classifying and handling petitions and letters. In handling petitions and denunciations, it is necessary to be objective, impartial, reasonable and emotional; in handling erring cadres, ensure tolerance but not cover-up. Promote the responsibility of leaders, strengthen inspection, supervision and monitoring of citizen reception and complaint resolution activities. Attach importance to and do well in mass mobilization work, enhance the application of information technology in resolving complaints and denunciations; protect cadres from acts of taking advantage of democracy, aiming to reduce their prestige, especially in the context of the approaching Party Congresses at all levels for the 2025-2030 term...

On this occasion, the Chairman of the Provincial People's Committee awarded Certificates of Merit to 10 collectives and 15 individuals with outstanding achievements in implementing Directive No. 35 of the Politburo on Strengthening the Party's leadership in citizen reception and complaint settlement (2014-2024 period).

Dinh Ngoc - Duc Lam - Anh Tu

Source: https://baoninhbinh.org.vn/tong-ket-10-nam-thuc-hien-chi-thi-35-cua-bo-chinh-tri-ve/d202408201722532.htm