Apply online - no waiting, no appointment
Just need a device connected to the internet, open the Zalo application and access the mini app, people will be guided with information about the procedure or necessary documents. More specifically, some mini apps also prepare application forms so that people can download and fill out information quickly.
Zalo mini app is a new utility that helps many people send their wishes to the government quickly and securely.
Ms. Nguyen Thi Thuy Van (33 years old, residing in Tan Dong commune, Tay Ninh province) is one of more than 200,000 citizens who have used the mini app "Tay Ninh Smart" on Zalo.
After successfully submitting the application for a copy of the birth certificate for her child via the Zalo mini app, Ms. Van was excited: “Very convenient! Uploading the required documents and photos to this mini app is enough to submit the application. After the application is processed, I can come to get the results or register to have the results delivered at home via the public postal service.”
No waiting, no appointment, submitting documents online using Zalo mini app helps people save a lot of time and effort.
This is extremely meaningful, because sometimes there are many objective reasons that make the waiting time for administrative procedures (TTHC) prolonged. For freelance workers, that time can sometimes be "a whole working day".
Thanks to the "Online application submission" feature, performing administrative procedures is no longer too difficult when people can learn about the process and how to perform, submit documents and track the status of documents,... right on their smart devices.
Feedback and recommendations between people and government online
Not only investing in features to help people solve personal needs and procedures; localities also focus on the effective connection between people and the government on Zalo mini app.
In the “Report - Suggestion”/”Report on scene” feature of Zalo mini app, people only need to enter the content of the reflection with supporting images. The information will be immediately sent to the competent agencies and organizations for consideration, processing, remedy and feedback to people as soon as possible.
This means that people will not have to worry about having to go to the right agency to report their complaints, or waste time waiting for a response.
On the other hand, quick and public feedback on Zalo mini app is also a motivation to help people boldly connect and interact with the government.
With this utility, every citizen is a "collaborator" contributing to maintaining security, order and building the locality.
Mr. Le Dinh Tam in Ea Tam Ward, Buon Ma Thuot City, Dak Lak said: “I am a farmer so I am very concerned about weather and infrastructure issues related to production. This rainy season, Buon Ma Thuot has a lot of rain, there is a high risk of falling trees, broken power lines… I was so anxious that I immediately reported it.”
Just 3 days after sending his feedback, Mr. Tam saw that the power lines in his area were reinforced, many heavy trees, dry and rotten branches were neatly trimmed, just as Mr. Tam received feedback from the authorities on Zalo mini app.
Update the latest and most accurate government information
Bringing people closer to the Party and State's guidelines, policies and laws, providing official and reliable information to people, these are the conveniences of the "Government Information" feature currently available on Zalo mini apps of State agencies.
Specifically, this information function is displayed depending on the Zalo mini app of each locality. People can follow hot news directly linked from the province's Electronic Information Portal or local electronic newspapers and television stations.
These are channels that update new and accurate information and issues related to human life, crime warning news, etc. so that people can promptly grasp them.
Another convenience is that when using this feature on the mini app, people can update news to relatives, chat groups on Zalo,... in just a few seconds when pressing the share button.
This is especially beneficial in propaganda between people and people, between the government and people when currently, the Zalo community group model is popular in many places across the country.
In addition to the 3 typical features above, Zalo mini apps also focus on building other utilities suitable for the orientation of localities such as online payment, looking up exam scores, viewing traffic cameras, looking up traffic violations, looking up health insurance, registering for medical appointments,...
Typical examples include the Zalo mini app “Long An Number” with the “Job Connection” utility, which helps people learn about and apply for jobs verified by the Long An Employment Service Center (under the Department of Labor, War Invalids and Social Affairs of Long An); or the “Long An Agricultural Products Floor” feature, which helps local agricultural products have a new outlet.
Or in some localities with strengths in culture - tourism, Zalo mini app is also an effective tool to promote tourist destinations, festivals,... for tourists and people. This feature is currently being applied on some Zalo mini apps such as "Lao Cai So", "Dak Lak Truc Tuyen", "Long An So",...
Reaching a large number of people using Zalo locally, saving costs and time to build a separate application, encapsulating many practical utilities in a "small program",... the above advantages are the reasons why Zalo mini app is applied by many localities as a key activity to promote comprehensive digital transformation .
Currently, 8 provinces/cities have applied Zalo mini app to promote digital transformation. This demonstrates the agility, updating and exploitation of information technology achievements to serve the people of the localities.
At the same time, it opens up an optimistic development direction for this new technology model, contributing to increasing the experience and maximally meeting the needs of people in the digital age.
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