Seriously receive people from the grassroots, limit petitions sent to superiors

WORK 1 — *Chairman of the Vietnam Fatherland Front Committee of the province Le Tri Thanh spoke at the monitoring session.*

Currently, the Tam Ky City Citizen Reception Committee is located in the administrative area of the City People's Committee and does not have its own headquarters as prescribed. This committee is headed by the Deputy Chief of Office of the City People's Council and People's Committee and arranges civil servants to regularly receive citizens. In the city, the chairman and vice chairmen receive citizens periodically on the 15th and 25th of each month. At the commune and ward levels, the chairman and vice chairmen receive citizens periodically one day a week.

The content of citizen reception covers many different fields but mainly focuses on the fields of compensation for damages when the State acquires land, resettlement arrangements, land disputes, and planning.

Regarding complaints and denunciations, in 2023 and the first 9 months of 2024, the whole city received 107 petitions, including 88 complaints and 19 denunciations (93 from the City People's Committee; 14 from the People's Committees of communes and wards). Currently, there are 2 long-standing complaints in the city.

Tam Ky City People's Committee said that the situation of complaints and denunciations in some localities is still potentially complicated; the number of petitions arising is high in the fields of land, compensation for damages, and resettlement support when the State reclaims land to implement projects. The city recommends that the monitoring delegation of the Vietnam Fatherland Front Committee of the province request the Provincial People's Committee to promptly issue detailed regulations on compensation, support, and resettlement when the State reclaims land in the province according to the new Land Law to ensure consistency in the implementation of current projects to limit the occurrence of complaints and petitions from people related to land rights.

WORK 2 — *Mr. Tran Trung Hau, Vice Chairman of Tam Ky City People's Committee spoke at the meeting.*

Concluding the monitoring session, Chairman of the Vietnam Fatherland Front Committee of the province Le Tri Thanh requested the People's Committee of Tam Ky City to fully absorb the opinions of the members of the monitoring delegation to overcome shortcomings and limitations, thereby drawing lessons to do better in receiving citizens and resolving citizens' petitions.

Mr. Thanh suggested that the city review and rectify the implementation of citizen reception and petition handling at the commune and ward levels. Because if done well and seriously at the grassroots level, it will limit the number of petitions sent by citizens to higher levels.

Currently, the provincial regulations have been relaxed, allowing the delegation of authority to the deputy level to receive people, but the authorized person must uphold responsibility, ensure expertise and need to be seriously prepared when receiving people.

Regarding the citizen reception office, Tam Ky City is studying the rearrangement of real estate facilities to arrange a separate citizen reception office to ensure facilities, human resources, etc. People participating in citizen reception must have a flexible attitude, create the best conditions for citizens, but at the same time strictly implement the citizen reception regulations to ensure discipline and order.

Regarding the settlement of complaints, Mr. Thanh emphasized the need to pay attention to resolving them from the grassroots level. During the settlement process, if there are complicated issues related to provincial agencies, it is necessary to proactively consult with higher-level agencies. In particular, it is necessary to limit people from transferring cases to the court, not to push the "ball" of responsibility to the province; and to protect the confidentiality of information regarding citizens' complaints.

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