In the context of the urgent work of streamlining and reorganizing the apparatus, aiming at dissolving district-level administrative units and merging communes and wards on a large scale; with the highest political awareness and responsibility, civil servants and public employees in localities in the province still maintain the spirit of serving the people and businesses best, striving to complete assigned tasks.
These days, at the Ha Long branch of the Public Administration Service Center, the entire apparatus is running at full capacity to serve the needs of the people and businesses. The center maintains high working efficiency, ensuring uninterrupted public service quality. From the direct leaders to the staff, everyone clearly demonstrates a sense of responsibility and professionalism.
Mr. Nguyen Anh Tuan, Deputy Director of the Center, said: The whole province is restructuring the apparatus, but this does not affect the work. We always put the interests of the people and businesses first, striving to resolve administrative procedures quickly and effectively. The Center arranges civil servants and public employees of departments, offices and units of the city to be on duty and receive administrative procedures from citizens. Every day, the Center receives 500-600 people, but the rate of timely resolution is always over 99%.
Many people who came to resolve administrative procedures at the Center expressed their satisfaction with the dedicated and thoughtful service attitude of the staff here. Ms. Nguyen Thi Huong (Ha Lam ward) came to the Center to resolve procedures for granting business licenses and said: "I am very satisfied with the working attitude of the staff here. They guided me very enthusiastically and thoughtfully, answering all my questions clearly and easily. The procedures were resolved quickly, without causing trouble for the people."
Hong Hai is the central ward of Ha Long City. Each officer and civil servant of the ward always focuses on performing their professional tasks, ensuring the smooth operation of the agency, absolutely not neglecting or delaying work, especially not affecting the quality of service to the people while waiting for the administrative unit merger.
Ms. Luu Thi Chau, Vice Chairman of the People's Committee of Hong Hai Ward, affirmed: The Party Committee, the government and all civil servants of the ward are focusing on implementing political tasks, closely following the province's action program and the city's plan on socio-economic development. The ward fully disseminates documents and policies of the Party and the State so that civil servants can grasp them, thereby continuing to focus on completing assigned tasks well, avoiding delays, negligence, and omissions in work.
The first quarter of 2025 tasks have been focused on leadership and direction, ensuring effectiveness. Many goals and targets have been achieved and exceeded the set plan. The ward is focusing highly on the second quarter tasks of budget collection, urban order, environmental sanitation, urban landscape improvement and solving administrative procedures for people.
Implementing the policy of streamlining and streamlining the apparatus, especially the policy of not organizing at the district level, continuing to merge administrative units at the commune level, inevitably affects the ideology and psychology of the staff in the political system; however, the implementation of public services is not interrupted. With the spirit of consistent direction from the province to the grassroots level, the work continues, the administrative apparatus must still work at full capacity to serve the people, businesses, and develop the socio-economy, the staff in the province still maintains their spirit and responsibility; seriously performs the assigned duties and tasks.
Quang Ninh province always upholds discipline in performing public duties, avoiding delays and neglect of work; at the same time, it promotes administrative procedure reform, improves efficiency in serving people and businesses, and ensures that the administration operates smoothly, synchronously and effectively. In particular, the province directs sectors and localities to pay attention to propaganda work so that cadres, party members and people trust and support, helping the process of streamlining the apparatus to take place smoothly, avoiding confusion and affecting work efficiency. The province links the streamlining of the apparatus with the restructuring of the staff, ensuring the selection of qualified and capable personnel to meet the work requirements in the new development stage.
With a systematic and scientific approach, unity in perception and action, along with strong political determination, the participation of the entire political system, directly the staff, will be the key factor for Quang Ninh to successfully carry out the revolution of restructuring and streamlining the apparatus, while realizing the target of GRDP growth of 14% in 2025.
Thu Chung
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