On the afternoon of February 18, the survey delegation of Tay Ninh City People's Council led by Ms. Ho Tuyet Huynh Mai - Vice Chairman of the City People's Council conducted a survey on the work of promoting administrative reform, creating a foundation for building e-government in the period of 2021-2025 in Ninh Thanh ward and Ninh Son ward.
At the two units, the delegation listened to the leaders of the ward People's Committee report on the results of promoting administrative reform, creating a foundation for building e-government from 2022 to the end of 2024.
Accordingly, over the past time, administrative reform work in the two units has had many positive changes, contributing to the effective implementation of administrative procedure settlement for organizations and individuals in the area. The two localities have well implemented the principle of receiving dossiers and returning results according to the one-stop, one-stop mechanism for administrative procedures under their authority; promoted the application of information technology, and quickly settled administrative procedures for people.
In Ninh Thanh ward, the locality publicly posted 118 sets of administrative procedures at the People's Committee headquarters and the ward's electronic information portal for citizens to conveniently look up and submit documents; effectively implemented the motto "5 requests, 3 knowledges" and "10 principles of communication with citizens", publicly and transparently handled administrative procedures on the electronic one-stop system; regularly propagated and guided people on implementing VNeID level 2 electronic identification to perform online public services.
Notably, in 2024, the ward will implement the model of "Convenient file bag". On the file bag there is a QR code to log in to the ward's electronic information portal, helping people access and access local information as well as information on how to submit documents online, saving people a lot of time when doing administrative procedures.
In Ninh Son ward, from 2022 to present, the Reception and Results Department has received 10,366 records, of which the rate of records resolved before the deadline reached 96.87%, and the rate of records resolved on time accounted for 3.08%.
To improve the efficiency of administrative procedure settlement, the ward has deployed the model of "Community Digital Technology Team to support people in performing online public services and making cashless online payments"; creating QR codes for administrative procedures in the field of Justice - Civil status to facilitate people in looking up and learning about administrative procedures. Thereby, actively contributing to the implementation of administrative reform associated with digital transformation, building e-government.
The survey team members exchanged and contributed many ideas for the two localities to provide more information, including related to the following contents: exploitation and use of online public service software; data digitization; receiving on-site feedback via hotline 1022; coordination in deploying digital signatures and online payment accounts for people; assessment of satisfaction of organizations and individuals with the services of local authorities; review of administrative procedures; ISO quality management; information security; training and fostering of skills in working in the network environment for officials and civil servants...
Ms. Ho Tuyet Huynh Mai - Head of the survey team requested the two units to absorb the delegation's comments, supplement data, complete the report, and better serve the thematic supervision work of the City People's Council in the coming time.
Linh Thuy
Source: https://baotayninh.vn/khao-sat-cong-tac-cai-cach-hanh-chinh-tai-phuong-ninh-thanh-va-phuong-ninh-son-a186304.html
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