Vietnam Railways Corporation has just announced that passengers can come to the station to receive refunds due to the train stopping due to the Covid-19 epidemic.
Specifically, during the peak of the Covid-19 pandemic, the railway had to temporarily stop running a number of passenger trains. To protect customers' rights, the railway has refunded tickets or reserved the use of train tickets for customers for a period of 1 year.
Railways inform passengers to complete procedures to receive refunds for reserved tickets when trains stop running due to Covid-19 epidemic (Photo: illustration).
However, up to now, there are still more than 4,000 customers who have not completed the procedures to receive their refunds, with a total amount of nearly 2.2 billion VND.
Therefore, the railway informs passengers to go to the nearest station to return reserved tickets until October 31, 2024. After this time, the railway will stop supporting the refund of reserved tickets according to regulations.
Refund procedure for reserved ticket: The ticket returner brings the original "Ticket Return Receipt" stamped with the ticket return location and valid identification to the ticket sales offices at railway stations to receive the refund.
In case the passenger loses the "Ticket Return Receipt", he/she will be instructed to complete the procedure at the station, in lieu of the reserved Ticket Return Receipt.
Passengers can also call the ticket sales hotline 19001520 (Saigon station) or 19000109 (Hanoi station) for specific answers and instructions.
Source: https://www.baogiaothong.vn/duong-sat-moi-hon-4000-khach-den-nhan-tien-ve-do-ngung-tau-vi-dich-covid-19-192241010182539488.htm
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