Stop transactions with business accounts/cards with expired IDs & not biometrically verified

According to Circular 17/2024/TT-NHNN, Circular 18/2024/TT-NHNN of the State Bank promulgating regulations on bank card operations and transactions: From January 1, 2025, Corporate/Organizational customers CANNOT TRANSACTION if their IDENTIFICATION DOCUMENTS (GTTT) expire and have not been BIOMETRICALLY VERIFIED at VPBank.

To ensure smooth transactions and increase security when using payment accounts and cards of Corporate Customers, VPBank recommends that Customers UPDATE IDENTIFICATION DOCUMENTS and BIOMETRIC VERIFICATION today!

Products/ Services	Affect	Related subjects	Recommendations
			Update GTTT	Biometric verification
Business PAYMENT ACCOUNT	Stop all transactions on the account holder/authorized person's payment account	Account holder	X
		Authorized person to use payment account	X
CORPORATE CARD (Debit/Credit Card)	Stop all Corporate Card transactions	Legal representative	X
	Stop all transactions of the primary cardholder and related supplementary cards (if any)	Primary cardholder	X	X
	Stop all transactions of the Supplementary card	Supplementary cardholder	X	X

Businesses can update GTTT information at all VPBank branches/transaction offices nationwide and proactively update Biometric data according to the following instructions right on the VPBank NEO app .

Relevant entities need to prepare:

- Identity documents:

+ 12-digit CCCD with chip still valid, or:

+ Identity card issued from July 1, 2024 (according to the new standards of the Ministry of Public Security), or:

+ Entry visa/Certificate of residence (for foreigners)

- NFC-enabled mobile devices

Please note:

• Currently, VPBank only updates biometrics on the VPBank NEO application and provides guidance at branches/transaction offices nationwide. Businesses can look up the list of VPBank branches/transaction offices here.
• When assisting customers in updating data, VPBank staff will never send a link requesting login, providing user, password, CCCD number, OTP code, or any other personal information. VPBank recommends that businesses be vigilant against forms of fraud and scams.
• It is recommended that businesses do not purchase/use external NFC devices at home to avoid information security risks for personal devices.
• Updating biometrics via VPBank NEO app is currently not supported for foreigners.

During the process of updating biometric data, if you encounter any difficulties that need support, your business can contact all VPBank branches/transaction offices nationwide or contact the Business Care Call Center 1900234568 for support.

Thank you very much!

Source: https://www.vpbank.com.vn/tin-tuc/tin-vpbank/2024/dung-giao-dich-voi-nhung-tk-the-doanh-nghiep-co-giay-to-tuy-than-het-han-chua-xac-minh-sth