More than 3 million customers have successfully updated their biometrics at Vietcombank.

As of July 15, more than 3 million customers have successfully updated their biometric information at Vietcombank, of which 500,000 customers have updated their biometric information via App-to-App connection. Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank ) announced that as of July 15, more than 3 million customers have successfully updated their biometric information. Customers mainly update their biometric information online on the VCB Digibank application by "scanning" NFC or connecting App-to-App with the VNeID application. The number of customers updating information at the counter (bank transaction point) accounts for nearly 4% of the total number of registered customers. Also according to information from the bank, from July 1 to now, there have been more than 4 million transactions authenticated by biometrics (Facepay) according to regulations, including types of transactions such as: Money transfer over 10 million VND/transaction; Transfer money over 20 million VND/day; pay bills for goods and services over 100 million VND/day; First activation or change of phone using VCB Digibank... The number of transactions authenticated by Facepay accounts for about 4% of the total number of financial transactions processed on VCB Digibank. Regarding the above results, Ms. Doan Hong Nhung - Director of Vietcombank Retail Division shared: “Although it is only a very short time, we have had more than 3 million customers successfully register for biometrics and it is still increasing rapidly, ranking among the top in the market according to statistics from the State Bank. This is because Vietcombank has proactively deployed many channels and methods for customers to register, including online registration using NFC “scanning” technology. Online registration using App-to-App connection with electronic identification accounts (VNeID) and registration at nearly 400 transaction points nationwide. Many Vietcombank transaction points have worked overtime and worked extra on weekends to support customers in registering information.” Previously, within the framework of the "Launching Ceremony for the Implementation of the 2023 Law on Identification and Decree No. 69/2024/ND-CP on Electronic Identification and Authentication," Vietcombank and the Center for Research and Application of Population Data and Citizen Identification (RAR) signed the "Electronic Authentication Service" to help Vietcombank become the first bank to apply the Electronic Authentication Service of the Ministry of Public Security to collect, clean information and authenticate biometrics for customers on the digital banking channel. With this cooperation, Vietcombank customers can update biometric information online through the App-to-App connection solution between the VCB Digibank application and the VNeID application (in addition to the solution of using a chip-embedded citizen identification card and a phone with NFC connection as deployed), giving customers more options in terms of updating biometric information.

Image of the signing ceremony of "Electronic authentication service" between representatives of the Ministry of Public Security and Vietcombank (Photo: Vietnam)

According to Decision No. 2345/QD-NHNN dated December 18, 2023 of the State Bank of Vietnam on implementing safety and security solutions in online payment and bank card payment, from July 1, 2024, online transactions of individual customers must be authenticated by biometric identification signs (currently authenticated by facial information) including: Transferring money within a bank with another account holder/transferring money between domestic banks/recharging e-wallets with a value of over 10 million VND/transaction or a value of 10 million VND or less but the total transaction value in the day reaches over 20 million VND; transferring money abroad; paying bills for goods and services with a total transaction value of over 100 million VND in the day; activating digital banking services for the first time or changing devices using digital banking applications. Vietcombank encourages customers to update their biometric information as soon as possible to avoid transaction interruptions. Customers should only update their biometric information via the VCB Digibank application or directly at Vietcombank transaction points. Absolutely do not update via any other website or application to avoid the risk of fraud./.

Vietnam

Source: https://www.vietnamplus.vn/da-co-hon-3-trieu-khach-hang-cap-nhat-sinh-trac-hoc-thanh-cong-tai-vietcombank-post964816.vnp