What is the secret to bringing New World Phu Quoc Resort to the number 1 position in Phu Quoc on TripAdvisor after two years of establishment?

ANTD.VN - Two years of operation, 17 international awards were given, holding the number 1 position in Phu Quoc on TripAdvisor, what is the success of the youngest resort in the resort system created by Sun Group?

Turtle Creek - a peaceful and picturesque neighborhood surrounded by shady green parks, is not only one of the most "desired" high-end neighborhoods in Texas, USA but also home to the first real estate property of the Rosewood brand - Rosewood Villas. What makes Rosewood Villas a symbol of Turtle Creek is thanks to the Rosewood Hotel Group's steadfast pursuit of values that combine modernity with existing locality and historical details.

When purchasing this villa to turn it into a world-class hotel, Rosewood Hotel Group did not completely replace it but meticulously restored the interior from the fireplace with hand-carved motifs, marble floors to stained glass windows to preserve the inherent magnificence of the villa. The product is considered the source of success for this world-leading hotel group and represents the philosophy of "A Sense of Place" that the group has pursued for over 40 years.

What is the secret to bringing New World Phu Quoc Resort to the number 1 position in Phu Quoc on TripAdvisor after two years of establishment? photo 1

This philosophy encourages the exploitation of the cultural, historical and landscape values of each location where Rosewood Hotel Group sets foot, to create an excellent travel experience for customers. Thanks to that, the hotels and resorts of the top 5 most luxurious hotel brands in the world voted by The Luxury Travel Expert in 2019 are not only luxurious accommodations but also "homes" to comfort the spirit, where customers can explore and learn about the local identity, culture and history of each location.

Similar in the spirit of respecting the locality of each resort tourism product, in 2020, Rosewood Hotel Group accepted the invitation of the investor - Sun Group - to become the operator of New World Phu Quoc Resort under the New World brand - one of three luxury hotel and resort brands of Rosewood, developed specifically for China and Asia, characterized by taking heritage associated with the development of high-end destinations.

New World Phu Quoc Resort, since its official opening on May 30, 2021, has immediately impressed guests with its unique architecture. Not luxurious or splendid, the resort in the South of Phu Quoc Island impresses with its rustic, close-to-nature Vietnamese design style, in line with the spirit of honoring the locality that the brand always aims for. The villas here are all thatched, inspired by the architecture of Vietnamese coastal fishing villages.

Each villa is designed with three to four rooms, like a traditional Vietnamese house, bringing closeness, rich in indigenous culture, just enough privacy, yet intimate enough for family members or groups of friends to gather together. At this resort, all the senses of visitors will be awakened with the blue sea, white sand, combined with the rustic and simple features in each resort space.

In addition to the unique design that honors Vietnamese culture, New World Phu Quoc Resort also offers visitors a system of resort privileges that make the "living" experience here more impressive and valuable, with culinary services, health care and many other amenities.

The Bay Kitchen takes visitors on a journey of rich culinary discovery with the quintessence of Asian and Western dishes. Meanwhile, the Fire restaurant skillfully conveys typical coastal cuisine with fresh seafood dishes cooked daily in the daily style of local fishermen. The Lounge or Pool Bar are also ideal stops in the multi-emotional journey of visitors at New World Phu Quoc Resort. While the Spa & Massage area allows visitors to recharge and relax after long tiring days, the gym helps them maintain their exercise regimen to have enough energy to fully explore the beautiful pearl island.

With the advantage of being located in a prime location right at Bai Kem - one of the 50 most beautiful beaches on the planet, New World Phu Quoc Resort also offers visitors experiences such as windsurfing, kayaking, diving to see corals, ... with all underwater equipment ready for visitors to challenge their limits. From here, visitors can also enjoy other attractive travel experiences such as taking the longest cable car in the world to Hon Thom Island, having fun at the Sun World Hon Thom complex, exploring the town of Hoang Hon - a new destination of the world or watching the top show on the sea screen Kiss The Stars.

To create a resort that was once mentioned first by TIME when suggesting accommodations on Phu Quoc Island in the "Top 100 best destinations in the world 2021", in addition to possessing a natural space, indigenous architecture and high-class amenities, New World Phu Quoc also carries the philosophy of "Relationship Hospitality" - developing and nurturing relationships not only with tourists, but more importantly, with the staff. Accordingly, each resort employee knows by heart 5 values: Ownership, Passion, Cooperation, Innovation, and Transparency. These have become the basic principles in the business operations and team management of New World Phu Quoc Resort. Especially in the restaurant - hotel industry, to bring a perfect vacation journey from start to finish, the attentiveness of the staff is indispensable. Partly due to the “warm hospitality”, operating philosophy and service of the team of 310 people, after 2 years, New World Phu Quoc won 17 international awards and is the top 1 resort in Phu Quoc on TripAdvisor based on customer feedback.

“We understand the need to experience the unique luxury that the resort offers and are grateful to our guests who have loved us throughout our two-year journey,” said Mr. Jai Kishan, General Manager of New World Phu Quoc Resort, emphasizing: “Entering our third year of operation, we are determined to continue creating valuable experiences for all guests coming to the resort.”

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