In less than 01 month, until 01/01/2025, Accounts without biometric verification will not be able to make transactions!
Are you having trouble updating your biometrics? Does your phone not have NFC? Are you not tech-savvy or need direct assistance? Or are you too busy and unable to visit VPBank branches during business hours?
In order to support customers to update biometrics quickly and promptly, ensuring no interruption in transactions, VPBank continues to enhance the most optimal and convenient support solutions for customers. If you encounter difficulties in the process of updating biometrics, customers can request all VPBank staff to support through the form " VPBank staff support implementation" on the notification display screen.
Updating biometrics on VPBank NEO is simpler than ever because all you need to prepare is:
- 12-digit CCCD with chip still valid, or ID card issued from July 1, 2024 according to the new standards of the Ministry of Public Security.
- Contact a VPBank staff member you know for support or go directly to VPBank branches/transaction offices.
Authorizing and requesting biometric authentication support is simple:
With additional support solutions, biometric updates will be extremely convenient and you can be completely assured that your personal information is kept absolutely confidential:
✅ Peace of mind support - only verified & authorized VPBank staff can perform biometric collection for Customers.
✅ Secure with strict process – Both support specialist and Customer must log in with official VPBank NEO account to connect & confirm biometric update. The entire biometric data update process can only be done when the Customer is nearby via VPBank staff phone.
✅ Transparency - Information about the support person, time, and device supporting the Customer's biometric update is displayed in detail and clearly, without fear of forgery or fraud.
✅ Convenient, flexible and fast - Support anytime, anywhere most convenient for customers.
According to Circular 17/2024/TT-NHNN and 18/2024/TT-NHNN regulating the opening and use of payment accounts and bank card operations, from January 1, 2025, if the owner has not authenticated biometrics with the bank, he/she will not be able to make online transactions (schedule automatic bill payment, make online payments on e-commerce sites, pay by swiping/touching, linking cards - wallets...). It is even impossible to use ATMs/CDMs to deposit/withdraw money across the entire system; money can only be deposited/withdrawn/transferred at the bank's transaction counter. New regulations of the State Bank aim to control transactions more closely, minimizing fraudulent acts through the banking system. |
For support, please contact hotline 1900 54 54 15 (for Standard Customers) / 1800 54 54 15 (for Priority Customers).
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