As an online businesswoman, Ms. Nguyen Thu Hang (Hanoi) regularly makes payments and money transfers via banking applications.
Having used a payment account at Vietcombank for a long time, Ms. Hang believed that this was a large bank, one of the Big4. However, on July 1, Ms. Hang was frustrated because the banking application kept reporting errors that made it impossible to make payments.
"Sometimes I can't even log in, and in the afternoon when I can log in, I can't make a transaction. I'm so angry because I only use Vietcombank. Today, I've managed to find ways to pay for the goods to all parties," said Ms. Hang.
Not only Ms. Hang, on social networks, many people posted content expressing their indignation.
Mr. Minh Quan (Nam Tu Liem) said that Vietcombank's banking application had errors from morning until afternoon.
"I made a transaction at noon, then in the afternoon when I needed to pay for a purchase, the banking app reported an error and I couldn't log in. I tried many times but it didn't work," said Mr. Quan.
Nguyen Hoang (22 years old, Hai Duong) said that in the era of digital transformation, promoting cashless payments, there is no habit of carrying cash. "The banking application error that makes it impossible to pay makes me feel extremely inconvenient" - Hoang said.
Received many awards for digital banking, but VCB Digital still has constant errors
On its website, Vietcombank promotes product development, security factors, and safety when transacting on digital platforms that this bank focuses on.
In July 2020, Vietcombank launched VCB Digibank. According to the introduction, this is a digital platform for individual customers based on the consolidation of Vietcombank's two electronic banking systems: Internet Banking and Mobile Banking.
In June 2024, the bank continued to update the new version of its digital bank. Vietcombank said this was the biggest update since its first launch in 2020.
Vietcombank has received many awards such as Best Digital Banking Service in Vietnam 2021, Best Mobile Banking Application in Vietnam 2020, Sao Khue Award in April 2021 for VCB Digibank application in the field of financial accounting...
However, this is not the first time the bank's application has reported errors.
In June 2021, many posts appeared on social networks sharing that the Vietcombank banking application could not be logged in, and received the message "Please try again in a few minutes".
Similarly, in 2023, customers of this bank also encountered system errors several times.
Today, the first day of implementing the biometric authentication update, after the banking application failed, many people had to choose to go to transaction offices and branches to register.
Ms. Nguyen Thi Thuy (HCMC) was unable to update her biometrics because the banking application kept reporting errors, so she struggled to go to the transaction office to register.
"I spent the whole day struggling with the registration on the app. After the error, I went to the transaction office in the afternoon to get support, but the number of customers was so large that I had to wait a long time," Ms. Thuy shared.
Not only Ms. Thuy, many people shared that they really want this bank to explain and apologize.
Source: https://laodong.vn/kinh-doanh/vietcombank-loi-he-thong-khach-hang-gap-kho-khi-giao-dich-1360295.ldo
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