To monitor tourism quality, Da Nang announced channels to receive feedback, hotlines... - Photo: TRUONG TRUNG
On the morning of August 3, the Da Nang City Department of Tourism announced that its inspectors had fined a coastal hotel in Da Nang that had been complained about by tourists regarding hygiene and service attitude.
Previously, the Department of Tourism of Da Nang city received information from guests about the poor hygiene and service attitude of the staff of AL hotel (on Ho Nghinh street, Son Tra district).
On July 25, the Department of Tourism Inspectorate coordinated with the Department of Culture and Information of Son Tra district to conduct a surprise inspection at the hotel.
Through this, violations such as not publicly posting prices of goods and services and not properly implementing the reporting regime to competent state agencies as prescribed were discovered.
The Department of Tourism Inspectorate has issued a decision to fine 5.5 million VND for the above violations.
Previously, the Inspectorate of the Da Nang Department of Tourism directly inspected 8 domestic and international travel service businesses in the area. As a result, 6 companies violated the law and were administratively punished.
Recently, Da Nang has stepped up tourism promotion activities and continuously organized festivals during the summer to attract tourists.
Thereby, impressive growth in the tourism - service sector will contribute to Da Nang's economic growth of more than 8.3% in the second quarter of 2024.
At the same time, to control service quality, Da Nang also announced hotlines and information pages to receive visitors' feedback on service quality.
Correcting the use of celebrity images for advertising
According to the Department of Tourism of Da Nang City, in order to improve service quality, civilized behavior towards tourists, and build the image of Da Nang city tourism, in the coming time, this unit will continue to strengthen inspections and surprise checks of tourism accommodation business activities in the area.
In particular, violators will be severely punished, especially tourist accommodation establishments that use star images for advertising when they have not been recognized as tourist accommodation establishments by competent state agencies or have received feedback or recommendations from guests.
Source: https://tuoitre.vn/tu-phan-anh-khong-dam-bao-ve-sinh-khach-san-ven-bien-da-nang-bi-xu-phat-20240803095343037.htm
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