In which cases must customers go to the bank when making transactions over 10 million VND?

As directed by the State Bank, from July 1, 2024, customers will be required to go to bank counters to make money transfers in the following cases:

- Customers do not have a chip-embedded citizen ID card, only have a citizen ID card or old citizen ID card.

- Customers cannot update biometrics on the banking app and have it verified as completed due to a technical error from the system.

- The customer has successfully authenticated biometric data on the banking app. However, after July 1, when making a transaction, if the customer's facial biometric data does not match the data in the chip-embedded citizen identification card (due to changes in some facial features leading to data mismatch) at the time of making a money transfer, depositing money into an e-wallet or transferring money between banks, or paying for other transactions with large values, the customer will also be forced to go to the transaction counter.

- In case of transaction congestion in the first few days when Decision 2345 officially takes effect, causing large value money transfers to be blocked, customers must also go to the counter if needed.

According to Decision 2345/QD-NHNN, the biometric data collected by banks must match the biometric data stored in the chip of the citizen identification card (CCCD) issued by the public security agency; or authenticated by the electronic identification account (VNeID) created by the electronic identification system; or match the biometric data stored in the database of the service provider that has been checked and compared with the chip-embedded citizen identification card, VneID.

Source: https://laodong.vn/kinh-doanh/truong-hop-nao-khach-hang-phai-den-ngan-hang-khi-giao-dich-tren-10-trieu-dong-1358248.ldo