Kinhtedothi – The Hanoi City Public Administration Service Center helps people and businesses save time and travel costs due to decentralization at the city level, forming a “non-direct contact” mechanism in handling administrative procedures, gradually reducing hassle, negativity, and petty corruption.
Pursuant to Resolution No. 108/NQ-CP dated July 10, 2024 of the Government, Hanoi City has developed a pilot project to establish a Public Administration Service Center as an administrative agency (equivalent to a department) under the City People's Committee. On October 4, 2024, the Hanoi People's Council issued Resolution No. 35/NQ-HDND approving the pilot project and establishing the Public Administration Service Center.
Focal point for handling administrative procedures
The Center's main headquarters is at 197 Nghi Tam Street, Yen Phu Ward, Tay Ho District.
The guidance, reception, digitization, and return of administrative procedure results are carried out in 30 branches (one-stop-shop departments of 30 districts, towns, and cities); flexibly arrange reception points in accordance with the actual situation and population density; promote and move towards mainly online transactions, forming a Public Administration Service Center on cyberspace.
In terms of function, the Hanoi City Public Administration Service Center manages the state in controlling administrative procedures, reforming administrative procedures, and organizing the implementation of the one-stop and one-stop mechanism. The Center is the focal point for organizing the provision of information, guidance, support, reception, digitization, coordination in handling and returning results of handling administrative procedures.
The Center advises and organizes the implementation of tasks of applying information technology and digital transformation to serve people and businesses under the direction of the City People's Committee and the Chairman of the City People's Committee.
Regarding tasks, the Center for Administrative Procedure Control organizes the implementation of the one-stop and one-stop mechanism in handling administrative procedures; Reforms administrative procedures, researches, pilots, deploys, and replicates initiatives and improves the implementation of administrative procedures.
The Center organizes the provision of information, support, guidance, reception, digitization, coordination in handling and returning results of administrative procedure settlement; Consulting and implementing tasks of applying information technology and digital transformation to serve people and businesses; Internal administration work; Performing other tasks assigned by the City People's Committee, Chairman of the City People's Committee or according to regulations of law.
Benefits for people and businesses
People and businesses are the first beneficiaries of the benefits brought by the new model. In particular, saving time and travel costs due to decentralization at the city level, distributing downloads to 30 branches and reception points; maximizing the scope of receiving administrative procedures at one location.
Establish a “non-direct contact” mechanism between citizens, businesses and civil servants and competent agencies handling administrative procedures, contributing to gradually reducing hassles, negativity and petty corruption; at the same time, increasing publicity, transparency and accountability among agencies.
Strengthening the ability and conditions for accessing services; organizing support for people to use online public services at all branches and reception points will contribute to increasing the rate of online settlement, helping people access services 24/7.
Ensuring fairness, consistency and unity in service experience for people throughout the city, especially in rural areas, remote areas, and disadvantaged areas, thereby helping to increase satisfaction and trust of people and businesses with the services of state administrative agencies.
The Public Administration Service Center organizes its activities in 3 phases. In phase 1 (from now until March 31, 2025), the Center focuses on perfecting its organizational structure; prioritizing breakthrough solutions for investment in technology development (focusing on digital infrastructure and digital platforms), and using a team of experts and scientists.
Depending on the conditions of facilities, information systems and digital infrastructure, the Public Administration Service Center will pilot the reception of administrative procedures under the jurisdiction of the city's departments and branches from February 1, 2025.
Continue to review and rearrange 677 One-Stop Departments across the City
According to the Hanoi People's Committee, the Hanoi Public Administration Service Center inherits and promotes the results and advantages of implementing the one-stop and one-stop mechanism in handling administrative procedures; continues to review and rearrange 677 one-stop units across the city to ensure streamlining, smoothness, professionalism, civilization, modernity, effective and efficient operations, in the direction of "decentralization at the city level", taking "district level as the center", focusing on the grassroots, creating favorable conditions for maximizing the decentralization and authorization of administrative procedures.
Overcoming the shortcomings, limitations and inadequacies of the “traditional” one-stop shop model, removing “bottlenecks” and resolving “congestion” in handling administrative procedures. Especially in areas such as land, investment, planning, construction, etc., which have negative impacts on the business environment and development index of the city.
Receiving administrative procedures regardless of administrative boundaries in the direction of innovating the way of receiving administrative procedures, shifting from dividing the One-Stop Department by level and administrative unit to a regional model, centralized and unified management, creating favorable conditions for implementing multi-sectoral, multi-field reception and return of results regardless of administrative boundaries; ensuring that every citizen can access public services provided within a radius of less than 30 minutes of travel or within a radius of no more than 5 km, receiving and resolving 24/7 (from the location of the citizen and enterprise to the point of performing administrative procedures).
Strengthen the effectiveness of administrative procedure control, monitor and supervise the implementation of administrative procedures, support the direction and administration of the City People's Committee's leaders in handling administrative procedures for organizations and individuals; ensure to meet the targets related to digital transformation, administrative procedure reform, and online public services assigned in the Government's Resolutions and directives of the Prime Minister and the Government.
Improve professionalism and independence in receiving, digitizing, and returning results of administrative procedures; ensure flexibility in arranging one-stop staff in accordance with the conditions and situation of receiving and handling administrative procedures in each region, avoiding local overload; create conditions for monitoring, supervising, evaluating, and urging the timely and effective implementation of administrative procedures.
Improve service quality and satisfaction level of organizations and individuals in accessing and implementing administrative procedures to reach at least 95%, in which 100% of administrative procedure records are public and transparent in the reception and settlement process so that organizations and individuals can monitor, supervise and evaluate; ensure a unified and synchronized service experience among One-Stop Departments.
Source: https://kinhtedothi.vn/trung-tam-phuc-vu-hanh-chinh-cong-tp-ha-noi-co-chuc-nang-nhiem-vu-gi.html
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