Can Tho Public Administration Center is bustling on the first day of operation.

On the morning of February 26, speaking with Giao Thong Newspaper reporters, Ms. Le Xuan Hoa, Director of the Can Tho City Public Administration Service Center (Center) said that in the first hours of operation, the center welcomed hundreds of people coming to complete administrative documents and procedures.

Of which, the files of the transport and justice sectors are the most numerous. Currently, there are no statistics on the total number of files the Center has received, but previously, the one-stop-shop of the two Departments of Transport and Justice had counted about 500 files/day. Of which, the files of the transport sector are about 300, and the justice sector is about 200.

Trung tâm hành chính công Cần Thơ — Many people came to Can Tho City Public Administration Service Center to do procedures on the first day of operation.

"People take advantage of the time after Tet to go through the procedures. Like every year, these two sectors always have a high number of applications. After about two weeks, the number of applications will decrease steadily. Some other sectors can register to receive and process applications online, so the number is scattered," said Ms. Hoa.

According to the reporter, in the morning of the same day, the Center's yard was packed with motorbikes and people coming to work. At the entrance of the Center, there were staff from the City Post Office and Can Tho Telecommunications Company (VNPT Can Tho) to guide people to get a queue number and wait for their turn.

On the two floors arranged to receive documents, there were hundreds of people coming to do procedures. The civil servants and public employees of the Center worked seriously, busily, and wholeheartedly with the people. The document photocopying point always had people waiting for their turn.

Ms. Huynh Thi Ut (living in Thoi Lai district) and her daughter came to the Center to make a personal profile to go abroad. She said that the staff gave her enthusiastic instructions right from the entrance.

"The person explained everything about the documents needed and what was missing, I was very satisfied," said Ms. Ut.

To put the Center into operation, Ms. Le Xuan Hoa said that right after Tet, the unit's staff immediately started working, preparing necessary machinery and equipment. The Center's 53 staff from departments and branches also underwent three training sessions.

"The Department of Information and Communications, the Post Office and VNPT of the city also sent information technology staff to the Center to support and guide people. We also promoted the implementation of some procedures that the post office can do on behalf of departments and branches to reduce pressure on these branches," Ms. Hoa added.

The Public Administration Service Center has been operating since February 26 and will officially launch on February 28. Headquarters at 109 Nguyen Trai, Tan An Ward, Ninh Kieu District, Can Tho City.

When the Public Administration Center comes into operation, the People's Committee of Can Tho City will dissolve the One-Stop Department for Receiving and Returning Results at the specialized agencies and the Management Board of Can Tho Export Processing and Industrial Zones.

Agencies also transfer the phone number used at their one-stop department to the Center, proactively notifying individuals and organizations of the location to receive and return administrative procedures here.

The Public Administration Service Center was established by the City People's Committee in March 2023, as a special administrative unit under the Office of the City People's Committee.

This is the focal point for receiving, guiding, providing information, and providing services in resolving and returning results of city-level administrative procedures.

The goal is to implement a one-stop, one-stop mechanism in handling administrative procedures in a transparent manner from the stage of receiving documents to returning results; Saving costs, time...

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