The above comment was made by Mr. Nguyen An Nguyen, Director of Trusting Social, at the launch of Agent Foundry, a platform providing specialized virtual assistants for businesses, held on June 29 in Ho Chi Minh City.
Mr. Nguyen An Nguyen believes that current artificial intelligence (AI) technology will reduce investment costs in the knowledge economy by 10 to 100 times and user interaction will also change.
Virtual assistants in the future will be a popular transaction method of the economy. It will replace searching or using apps as it is now. Specifically, users will use their voice for virtual assistants to search automatically. Virtual assistants will also be able to process hundreds of thousands of financial documents in a short time and businesses will also talk directly to users through virtual assistants.
Trusting Social representative said that with AI technology, business models, corporate structures, as well as educational models to provide human resources for businesses will also change.
For example, it used to take nearly 20 years to train a business leader such as a director, but now it only takes a week to train a virtual employee who can perform the job excellently, serving the business requirements of his business. AI also creates a new business model that serves a large number of consumers in many fields.
According to Mr. Nguyen An Nguyen, with AI through virtual assistants, the poor and middle-income people can save a lot of costs such as healthcare, education, and can also easily learn about other fields such as finance... At the same time, according to him, in the near future, every Vietnamese person will have a virtual assistant to serve them in all fields such as consumption, education, finance, banking, healthcare, insurance...
With the development of AI, the representative of Trusting Social believes that AI will create a "great flood" in the knowledge economy and businesses need to prepare carefully for this period to avoid being overwhelmed and take advantage of this technology for development.
Seizing that opportunity, Trusting Social launched Agent Foundry, a platform that provides specialized virtual assistants for businesses based on general artificial intelligence. Virtual assistants are capable of thinking about work, analyzing data, programming, can communicate with people through a digital environment, pre-loaded with extensive specialized knowledge provided by Foundry, combined with each business's own data, can support workers in repetitive tasks, analyzing, processing data, forecasting, etc.
Trusting Social will serve businesses across a variety of industries, starting with the financial sector and soon expanding to consumer goods, telecommunications and professional services such as law and corporate finance.
This is a tailor-made solution for businesses, following strict standards of data security, information safety, compliance and customer sensitivity.
Specifically, according to Mr. Nguyen An Nguyen, businesses can choose to build virtual assistants on the highly secure Azure cloud platform, or can build them on the business's internal server (on-premise).
In addition, Agent Foundry's system is built to the highest standards of data security and privacy. Not only that, the new knowledge generated by virtual assistants will also be protected as business assets.
At the event, Trusting Social and Microsoft Vietnam signed a two-year memorandum of understanding on cooperation in research, development and bringing artificial intelligence products to market. Trusting Social will integrate the Azure cloud platform, other Microsoft services, solutions and technologies related to data analysis, OpenAl and Azure AI. At the same time, Trusting Social brought to the event three prototypes including ALICE - marketing and customer care assistant, ANANSI - data analysis assistant and ALAN - software programming assistant.
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