Discussion on solutions to limit risks in e-commerce transactions

In his opening speech, Mr. Nguyen Van Xuat, Chairman of the Provincial Consumer Rights Protection Association, informed that in recent years, e-commerce business has been growing rapidly. The value of online shopping per person has also increased. In 2015, the value of online shopping reached 160 USD/person/year, in 2022 it reached about 285 USD. E-commerce has recorded an annual growth rate of over 25%, reaching a scale of 20.5 billion USD in 2023, accounting for nearly 8% of total retail sales of goods.

Mr. Nguyen Van Phuong, Deputy Director of the Department of Industry and Trade and Mr. Nguyen Van Xuat, Chairman of the Provincial Consumer Rights Protection Association co-chaired the discussion.

The size of Vietnam's e-commerce market will reach 63 billion USD by 2030, nearly 3 times higher than in 2024. Consumers' online shopping methods are also quite diverse through e-commerce trading platforms such as: Lazada.vn, Shopee.vn, Sendo.vn, ... or through social networks Facebook, Zalo, ... In addition, consumers also tend to buy goods through TV advertising programs (transactions via phone).

E-commerce channels bring many benefits to consumers such as: Quick, easy access to information, price comparison, time saving, especially for those who like to learn and evaluate, then buy right on the Internet, shopping experience is different from direct shopping,...

Seminar scene.

It can be seen that e-commerce has been and is an important type of business, dominating many economic and social activities, having a great influence and changing many aspects of life.

However, when participating in e-commerce, consumers are susceptible to risks, leading to loss of money, loss of trust in e-commerce, affecting manufacturing businesses and the entire economy.

At the seminar, delegates discussed the impacts and benefits that e-commerce brings to consumers and the economy. At the same time, they gave warnings and preventive measures to limit the purchase of counterfeit goods, poor quality goods, goods of unknown origin, goods that do not match the advertisement; ways to secure information...

Mr. Nguyen Trung Hieu, Deputy Director of Viettel Bac Giang spoke.

In addition, consumers also face risks from products and services and risks from their own lack of knowledge when purchasing products such as: Unable to accurately determine the origin of the product; purchasing at an unreliable establishment; unclear sales address, etc.

Mr. Nguyen Trung Hieu, Deputy Director of Viettel Bac Giang, said that strengthening measures to trace the origin of products is an important solution to help businesses and consumers check the transparency of goods in e-commerce transactions. This contributes to limiting fraud, protecting consumer rights and enhancing the reputation of manufacturing enterprises.

Mr. Nguyen Van Tuan, Deputy Director of the Center for Information Technology and Communications, Department of Science and Technology, presented ways to identify and distinguish between e-commerce websites and platforms; advised consumers when accessing online shopping links; to make correct online payment methods to avoid being scammed, having their personal accounts stolen on social networks and losing money in their accounts.

Along with recommending that consumers raise awareness of protecting personal information, the representative of the Provincial Police Department requested relevant state management agencies to strengthen and further improve the professional qualifications of the forces performing state management tasks on e-commerce in general and the forces preventing and combating crimes and law violations in the field of e-commerce in particular.

At the same time, it is necessary to invest in modern technical equipment to meet the requirements of work in the new situation. Tighten state management, improve system capacity for e-commerce platforms and social networking platforms to limit the conditions that give rise to crime in the current situation.

Coordinate the provision of information and documents from social networking platforms and telecommunications service providers to meet verification and investigation requirements.

Provincial Police representative gave a speech.

Many opinions at the seminar said that it is necessary to strengthen the management of electronic information sites and social networks. Timely prevent and handle electronic information sites and social network accounts that post information containing illegal content, causing bad public opinion among the people.

There should be specific regulations and sanctions to force social networks to place servers in Vietnam and closely coordinate with authorities in preventing and combating all types of crimes.

Press agencies and relevant agencies need to increase propaganda and raise consumer awareness of legal regulations and the consequences of illegal activities in the field of e-commerce.

Consumers need to raise awareness and skills when participating in e-commerce to protect themselves, their families, and society, and avoid being scammed.

News and photos: Dai La

Source: https://baobacgiang.vn/toa-dam-cac-giai-phap-han-che-rui-ro-trong-giao-dich-thuong-mai-dien-tu-postid415795.bbg